-Best-Practices 
Callminer
DECEMBER 12, 2022
Read this blog for expert tips and best practices for getting started with real-time analytics tools. Companies today manage ever-increasing volumes of data.
Callminer
SEPTEMBER 6, 2022
Read this post to learn best practices for omnichannel customer engagement. Taking an omnichannel approach to customer service is essential in the modern technological landscape.
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Uniphore
AUGUST 12, 2021
If you’re one of the growing number of contact centers looking to implement a multimodal virtual agent, here are some best practices to get you started. Multimodal Virtual Agent Implementation and Best Practices. The post Multimodal User Experience Design Best Practices appeared first on Jacada.
Callminer
AUGUST 29, 2022
Read on for three best practices to optimize your call management strategy. Effective call management is an essential step in boosting contact center efficiency.
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Callminer
SEPTEMBER 22, 2022
Read on to learn the benefits and best practices for adopting this innovative technology. Conversation intelligence is a powerful tool for driving performance improvement across your business.
Lumoa
JANUARY 3, 2023
Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-checking your data to ensure accuracy. Survey Design Best Practices. The post Survey Design – Best Practices appeared first on Lumoa.
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
In this session, Hannah Chaplin and Rebecca Notté will explain the challenges of managing feedback between product and customer success teams and share their best practices on: How product can partner with customer success to create a process that scales and works for everyone.
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This playbook features tips from industry leaders and outlines all the steps needed to create a best-in-class onboarding experience. A successful customer onboarding process improves efficiency, increases capacity and decreases churn.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
This includes the key concepts, strategies, and best practices involved in CX orchestration. 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. 📈 Don't miss out on this exclusive event!
Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo
Join mobile expert Hannah Chaplin as she shares best practices and real examples to help improve your mobile apps with in-app guides. Mobile app best practices. In this webinar you will learn: What an In-App Guide is and why you should use them. Common mobile app mistakes to avoid.
Advertiser: Vanilla Forums
Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Find best practices for using answers to find customers. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”.
Speaker: Blackberry, OSS Consultants, & Revenera
Without establishing Software Composition Analysis best practices and the ability to produce a Software Bill of Materials, companies are most likely leaving a gaping hole in their software supply chain for bad actors to slip in and take advantage of vulnerabilities. Register today!
Speaker: Megan Burns, Founder and Principal of Experience Enterprises
You can have the best CX strategy in the world, but if you can't get your organization to execute it you may as well have nothing. Unfortunately, that's the biggest challenge most CX leaders face: galvanizing people outside their team to take action on - and ultimately ownership of - CX work.
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