CommBox

JANUARY 28, 2024

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, followed by upgrading contact center technology (79%) and automating customer service processes (77%). By 2022, chatbots will handle 75-90% of queries, according to assessments.

AI 52

AI Customer Service Real Estate B2C 52

CommBox

OCTOBER 11, 2021

Ecommerce is about to grow even more during the 2021 holiday season. According to eMarketer , total US holiday eCommerce sales in 2021 will increase by 11.3%, meaning that eCommerce will account for a record 18.9% Top 5 eCommerce Shopping trends in 2021. According to the “State of eCommerce 2021” report: . Walmart, Inc.

Sales 52

Sales Omnichannel Social Media Retail 52

Aquire

JANUARY 24, 2022

So, in 2021 and the years to follow, the prevalence of chatbots will increase significantly, not least because the necessity of any business having a digital presence became obvious during the pandemic. ( Gartner ). percent from 2021 to 2028. billion in 2020 to $13.9 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Comm100

MAY 25, 2022

Furthermore, contact center automation enables agents to learn new skills and shifts the strategy from answering as many calls, chats, and texts, as possible. Automation includes unifying your omnichannel experience. Contact center automation avoids the issue described by the New York Times as “ A Nation on Hold ” back in 2021.

Contact Center 52

Contact Center Customer Service Social Media Omnichannel 52

CommBox

JANUARY 13, 2022

From 4% of banks in 2020 , the percentage of banks with chatbots has risen to 13% in 2021. . For example, AIG Insurance and finance introduced a chatbot named “Poly” , powered by the Commbox omnichannel platform , to help out its understaffed customer service team and plans to have it as their leading point of customer contact. .

Customer Experience 52

Customer Experience Machine Learning Finance AI 52

CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . 56% of customers prefer to message rather than call customer service. .

AI 96

AI Customer Service B2C Real Estate 96

Zendesk

DECEMBER 8, 2021

The benefits of omnichannel customer service. The benefits of omnichannel customer service. Support teams should consider taking an omnichannel approach , which integrates multiple channels into one streamlined workspace. Shape your CX for 2022 by considering facts about customers in 2021. Microsoft ).

Customer Service 98

Customer Service Social Media Artificial Intelligence Omnichannel 98

Zendesk

APRIL 6, 2021

With today’s omnichannel support technology , self-service isn’t relegated to one platform. As more customers adopt mobile and digital technology , more companies will take an omnichannel approach to delivering self-service through a variety of support platforms. Learn more about the widening world of customer service chatbots.

Engineering 52

Engineering Omnichannel AI Start-ups 52

SurveySensum

JANUARY 26, 2022

As of 2021, most customers are still skeptical about accepting responses from a chatbot. A recent survey by Adobe said that companies adopting omnichannel customer engagement have the potential to boost their closure rates by 25% and can even view a 10% hike in growth. . Moreover, AI enhances CX remarkably.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Hodusoft

JANUARY 1, 2024

That number was 197 million in March 2021. Digital banking can easily adopt and integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and others to enhance customer service experience.

Contact Center 52

Contact Center Finance Social Media Artificial Intelligence 52

Hodusoft

NOVEMBER 29, 2022

In 2021, HoduCC scored 90 out of 100 on GetApp’s data quadrants and achieved high user ratings in five key areas, which made it a category leader in Gartner’s GetApp category and one of the best customer experience software. RingCentral. HoduCC – Contact Center Software. It also lacks some integrations and inbuilt reporting.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

1 to 1

MARCH 14, 2022

CX solution: Conversational messaging is key for successful omnichannel engagement with digital assets. The Chainalysis 2022 Crypto Crime Report , stated that cryptocurrency-related crime rose to $14 billion in 2021, up from $8.7 Cybersecurity risks Cybersecurity is a tremendous concern in the digital asset space. billion in 2020.

Machine Learning 26

Machine Learning Education Technology Technology 26

SurveySensum

JULY 20, 2023

Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. Regularly monitor performance metrics , sales data, and customer feedback to assess the effectiveness of implemented strategies.

Retail 52

Retail Customer Feedback CX Social Media 52

Beyond Philosophy

JANUARY 12, 2022

” Now, in 2021, this quote couldn’t be any more pertinent than it was nearly 25 years ago. An October 2021 research survey conducted by McKinsey and Company stated that 75 percent of consumers are radically changing their shopping behaviors, and about 40 percent of those consumers are switching brands and retailers.

Retail 139

Retail Machine Learning AI Artificial Intelligence 139