Intercom

FEBRUARY 8, 2023

. “For our third annual report, we surveyed 1,700+ support leaders in multiple countries” To help support teams get ahead of the curve for 2023, we’re delighted to launch The Intercom Customer Service Trends Report for 2023. They shared which trends they predicted would shape customer service in 2023.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

SurveySensum

SEPTEMBER 13, 2023

Picture this: a renowned manufacturer increased its revenue by a staggering 20% within a year, solely by listening to its customers’ voices and integrating their insights into their operations. In a world increasingly defined by data-driven decision-making, customer feedback stands as a beacon of valuable information.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. How to Choose the Right Automotive Customer Feedback Tool?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Logicalware

MAY 24, 2023

Today Puzzel continues to innovate in the world of customer service and has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. Today, the Puzzel customer engagement platform comprises five integrated solutions.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Lumoa

FEBRUARY 14, 2024

Gartner’s 2023 Top Priorities for Customer Service & Support Leaders Report identified customer data and analytics as integral for success. Many customers are also willing to share controlled amounts of personal data if it can help personalize their experience.

Customer Experience 83

Customer Experience ML Social Media CX 83