An Authoritative view: Three Pioneers of CX predict big changes in 2023
Beyond Philosophy
JANUARY 7, 2023
This time, my colleagues were pioneers in customer experience, Lou Carbone ( Experience Engineering.com) author of Clued In , and Joe Pine (StratgicHorizons.com) , author of The Experience Economy. We discussed what we see changing in CX. Key Ideas to Improve your Customer Experience. Please tell us how we are doing!
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