Customer Bliss

MARCH 2, 2018

Are you considering applying for the role of Chief Customer Officer (CCO)? If so, you’ve probably already worked in customer experience leadership in some capacity, and have a reasonably clear concept of what an organization is looking for in a CCO. Will You be Supported in Your CCO Role? .

Customer Experience 75

Customer Experience 75

Callminer

MAY 11, 2020

When employees exhibit disgruntled behavior, it’s concerning for managers. Ultimately, disgruntled employees can even have a negative impact on the customer experience , as unhappy employees are less likely to go the extra mile to ensure that your customers are satisfied. Siawash Popal. Reuben Yontan. Becky Beach. Leonard Ang.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. Armed with those insights and learnings, you should be able to get started on — or refine — your own customer service program to start delivering consistently exceptional support.

Customer Service 127

Customer Service VOC Start-ups NPS 127

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Mentor Questions. CSM from the Trenches has a segment of the series that focuses on 7 mentor questions for the frontline CSM. Let’s get started!

Start-ups 70

Start-ups Customer Relationship Management Business Consulting Engineering 70

Zendesk

SEPTEMBER 22, 2022

Six to seven seconds —that’s how long hiring managers spend looking at a customer service resume, on average. If you want to land an interview , you must stand out from your competition. The best way to do that is with a compelling customer service cover letter. Importance of a customer service cover letter. Jenny Heath.

Customer Service 52

Customer Service Social Media Business Administration Customer Satisfaction 52

Customer Bliss

MARCH 16, 2018

More organizations are adding the chief customer officer role to their C-Suite, and being responsible for bringing on this new high-level executive is no easy feat. The CCO looks for ways to improve operations and change mindsets to focus on customer-driven growth. Eight CEO Actions to Increase CCO Success.

CX 44

CX CX Transformation Customer Experience Customer Loyalty 44