DMG Consulting

APRIL 13, 2022

AI-enabled new-gen WFM revolutionizes the staffing paradigm. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. Artificial intelligence is an essential enabler of many of the advancements in new-gen WFM solutions. MEDIA ALERT.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Execs In The Know

JUNE 26, 2023

AI driven customer service automation has taken a leap forward with recent AI advances. However, with the emergence of more powerful AI, such as the Large Language Models (LLMs) used inside OpenAI’s ChatGPT, customer support platforms like Quiq can now handle more complex and open-ended questions with greater finesse.

CX 96

CX AI Compliance Engineering 96

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Intelligent virtual agents (IVAs). Technology. How it Works.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Execs In The Know

JANUARY 8, 2023

How can you use technology to re-orchestrate or re-engineer your operating environment? An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing. Attended AI for agents frees up their capacity to work on empathy with the customer.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

DMG Consulting

JANUARY 17, 2019

Recent advancements in artificial intelligence, coupled with consumer partiality for digital channels, are driving interest in and adoption of intelligent virtual assistants (IVAs) and a related technology, robotic process automation (RPA), or “bots.” View this document on the publisher’s website.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Fully transparent lead funnels are not only critical to conversions, but also compliance. Kaye Chapman @kayejchapman. Bryan Weinstein @call4health. Sam Fernandez @StudentMatch.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Execs In The Know

FEBRUARY 14, 2023

In the context of AI, ‘supervision’ is the component of training where an external entity, usually human, provides “correct” answers to the AI as it learns its way forward. However, removing supervision also means that the AI might learn incorrect behavior.

CX 52

CX AI Compliance Gaming 52

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

SugarCRM

DECEMBER 4, 2017

To take it one step further, as technology advances rapidly with artificial intelligence (AI) capabilities built in and added on, an excellent CRM user experience should also enhance data further: “You want a system that is so intuitive that end users don’t require training to use it,” says Wettemann.

CRM 50

CRM Artificial Intelligence Sales Compliance 50

Callminer

AUGUST 1, 2017

Compliance missteps occur. Jack is also the founder and CEO of FM Outsource, an award winning digital customer service outsourcing solution, and a regular public speaker on customer service, customer experience, AI, and automation. Next would be AI. This juggling act severely impacts lead quality and quantity. Errors happen.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

ProProfs

DECEMBER 1, 2021

This skill assessment test generator platform uses an intelligent chatbot with an in-built code editor to identify qualified developers. The founders of Ada came up with this platform as a fair way for companies to evaluate engineers by assessing their on-the-job skills required for a particular job role. Features: ? Bad visuals.

Start-ups 52

Start-ups Artificial Intelligence Engineering Social Media 52

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98