DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. In other words, better CX can improve patient retention.

Healthcare 147

Healthcare Net Promoter Score CX Data Entry 147

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. IDP eliminates this risk factor by extracting data with exceptional accuracy using advanced algorithms and AI.

Finance 75

Finance Data Entry Artificial Intelligence Compliance 75

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. Decision-makers are considering many factors, including: Is it safe to use AI?

Contact Center 48

Contact Center AI Artificial Intelligence Compliance 48

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

AI 52

AI CX Artificial Intelligence Technology 52

Ameyo Callversations

JUNE 1, 2022

Conversational AI facilitates accessible communication between humans and machines through text or speech. The best form of conversational AI can create natural human sort of interactions. Scope of Conversational AI. The best conversational AI can offer results which are indistinguishable from a human.

AI 52

AI Artificial Intelligence CX Machine Learning 52

Execs In The Know

JUNE 7, 2023

Importance of Generative AI Many CX leaders acknowledged the potential of generative artificial intelligence (AI) in driving efficiencies. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

Ameyo Callversations

JULY 12, 2022

New and improved Artificial Intelligence (AI) techniques are the result of rapid growth in computing abilities that enable machines to learn with least human supervision. Particularly in the healthcare industry that is ripe with so many use cases of AI, there is significant headroom for growth. What is Conversational AI?

Healthcare 98

Healthcare AI Artificial Intelligence Technology 98

DMG Consulting

JANUARY 30, 2024

Thanks to AI, the CCaaS Sector Comes on Strong View this article on the publishers website The contact center-as-a-service (CCaaS) market continues to thrive despite challenging macroeconomic conditions. Practical Applications of AI and Generative AI AI, including generative AI, is speeding up innovation in the CCaaS market.

AI 48

AI Contact Center Artificial Intelligence CRM 48

Zendesk

OCTOBER 4, 2023

5 components of intelligent automation How can AI automation help employees work more efficiently? Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Logicalware

AUGUST 9, 2023

For the last few years, AI has been a hot topic, no matter your industry or business goals. And it’s no wonder, considering that clever AI deployment can help organisations power intelligent customer experiences, automation and optimisation, revolutionising their ability to deliver timely and relevant customer experiences.

Innovation 52

Innovation AI Customer Experience Case Management 52

Lightico

JANUARY 28, 2024

It’s in this labyrinth of paperwork that the Auto Finance sector encounters its most significant challenges — a terrain where efficiency, accuracy, and compliance are not just desirable but imperative. That is why Lightico is launching and incorporating AI and IDP into our Digital Completion Platform.

Finance 52

Finance AI Data Entry Artificial Intelligence 52

Callminer

SEPTEMBER 1, 2020

Downtime encouraged participants to check out virtual trivia, live artificial intelligence (AI) and analyst think tanks, an exhibit hall staffed by lively sponsors, a scavenger hunt and more — all from the comfort of home. CETX 2020: It was a cyber success.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Uniphore

NOVEMBER 16, 2021

Using conversational AI to automate ACW improves the experience for both your customers and your agents, while driving productivity and accuracy. Download our ebook “ Banking on Great Conversations: Using Conversational AI to Deliver the Contact Center Experience Your Banking Customers Expect.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing. For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies.

AI 52

AI Sales Artificial Intelligence ML 52

Taylor Reach Group

MAY 14, 2017

Will AI Mean Less People and More Profit in the Contact Center? . Mention Artificial Intelligence (AI) to most people and it conjures up visions of talking robots and Alexa - like appliances answering simple questions. Contact Center agents will therefore be augmented, not replaced, by AI. AI Maintenance Costs.

Contact Center 79

Contact Center AI Artificial Intelligence Compliance 79

Zendesk

FEBRUARY 23, 2023

Upgrading to Zendesk can help government agencies accurately analyze citizen data for better decision-making while ensuring security and compliance with enterprise-grade standards. With Zendesk, chatbots using artificial intelligence (AI) can boost efficiency by eliminating the need for agents to spend time answering common questions.

CX 52

CX Artificial Intelligence Government Social Media 52

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. You need both. Automation Reduces Repetitive Tasks for Agents.

AI 82

AI Customer Service Contact Center CRM 82

SugarCRM

MAY 19, 2022

Artificial intelligence (AI) has come a long way since buttons and formulas on an oversized computer. Today, AI is responsible for everything from smart assistants to manufacturing to self-driving cars—and sales and marketing have been early adopters. How will AI change the future of sales and marketing?

AI 26

AI Artificial Intelligence Sales Manufacturing 26

Lightico

APRIL 18, 2024

This is where Intelligent Document Processing (IDP) comes in. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. What is Intelligent Document Processing (IDP)? IDP, on the other hand, utilizes AI to overcome these limitations.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. AI customer service tools streamline repetitive and/or time-consuming tasks and workflows so your agents can focus on what they’re best at: helping people. You need both. Automation Reduces Repetitive Tasks for Agents.

AI 72

AI Customer Service Contact Center CRM 72

Comm100

MARCH 20, 2024

24/7 availability with accurate chatbots The integration of chatbots powered by artificial intelligence (AI) can provide 24/7 assistance to citizens. AI chatbots can understand intent and complexities of language, allowing them to engage in more natural conversations. You can read the full story here.

Government 75

Government Social Media Artificial Intelligence Legal 75

Comm100

OCTOBER 30, 2020

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

AI 59

AI Technology Technology Artificial Intelligence 59

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Comm100

JANUARY 29, 2021

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

AI 52

AI Technology Technology Artificial Intelligence 52

Lightico

JULY 16, 2023

AI-Powered Document Collection: Gathering and verifying documentation and stipulations is often a time-consuming process. Additionally, using artificial intelligence (AI) -powered tools for data extraction, document classification and verification can further expedite the verification process and reduce manual effort.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

DMG Consulting

SEPTEMBER 6, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a change in what agents are empowered to do for customers are finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Artificial Intelligence Compliance Predictive Analytics 48

Comm100

FEBRUARY 13, 2023

It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public experimentation has already turned up some incredible applications for ChatGPT. Like other AI bots, ChatGPT works using deep learning to respond to chat prompts with text.

Education 78

Education AI Artificial Intelligence Compliance 78

Uniphore

DECEMBER 17, 2021

That’s where conversational artificial intelligence (AI) and automation can help. Conversational AI is a set of advanced technologies that recognizes and comprehends human language and uses this understanding to optimize, automate, and analyze conversations in and across multiple channels. AI Adoption in Healthcare.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Hodusoft

FEBRUARY 29, 2024

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Ensuring data privacy and compliance with regulations is paramount. Especially in the MSP industry, where a minor mistake can have huge ramification.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

DMG Consulting

APRIL 13, 2022

AI-enabled new-gen WFM revolutionizes the staffing paradigm. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. Artificial intelligence is an essential enabler of many of the advancements in new-gen WFM solutions. MEDIA ALERT.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Lightico

JUNE 29, 2023

Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails. AI-powered solutions can identify and extract key data from documents, auto-fill forms, and suggest the appropriate signing order, significantly reducing manual effort.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

ECXO

AUGUST 15, 2023

Ensure you have the right people on staff with the ability to create all different types of analytical models, ranging from prescriptive to artificial intelligence/machine learning-based reinforcement learning style models. Getting the privacy, security, and compliance aspects right. Organizations must be transparent.

Manufacturing 97

Manufacturing Artificial Intelligence Machine Learning Legal 97

DMG Consulting

AUGUST 10, 2023

This artificial intelligence (AI)-enabled servicing approach transforms the agent experience from a rushed and stressful test of their memory and ability to quickly find information to one that helps them become brand relationship advocates.

Artificial Intelligence 48

Artificial Intelligence Predictive Analytics Compliance AI 48

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Intelligent virtual agents (IVAs). Technology. How it Works.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

DMG Consulting

MARCH 8, 2019

Artificial Intelligence Enhances Contact Centers. Artificial intelligence (AI) is having a profound effect on the CBCCI market. Customers show a preference for self-service, and AI-enabled intelligent virtual agents (IVAs) are playing a vital role in addressing the self-service challenge.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

MattsenKumar

SEPTEMBER 21, 2023

The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. Real-time interactions develop a sense of trust among customers for the brand.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52