Logicalware

MAY 24, 2023

Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service. The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SugarCRM

JANUARY 25, 2024

zazen Water , a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing.

Real Estate 29

Real Estate Transportation CRM Sales 29

SugarCRM

MAY 17, 2022

There’s a lot of innovation in the technology world and CRM market. With product innovation being a top priority for Sugar, we constantly improve our products based on our customers’ feedback. We encourage you to customize Sugar solutions to fit your business model. Should My Business Invest in Sugar Sell Advanced?

CRM 49

CRM Invoicing Sales Innovation 49

SugarCRM

DECEMBER 15, 2021

Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. Our CRM and Sales Impact Report revealed the blind spots, busy work, and roadblocks that lead to sales friction and contribute to customer churn. We Drove Innovation.

Event Planning 49

Event Planning Construction AI Sales 49

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Try to ask questions for things that you aren’t already tracking in your CRM or other business tool, so that the information is important and the survey is kept light.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Why Chatbots Are Important For Business Growth .

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

SurveySensum

OCTOBER 11, 2023

Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth. Delighted seamlessly integrates with popular CRM and business tools, streamlining data management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

CommBox

OCTOBER 11, 2021

Digital innovation combined with Covid-19 drove an unprecedented change in consumer behavior towards digital commerce, creating it an actual war zone for retail brands. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. According to the “State of eCommerce 2021” report:

Sales 52

Sales Omnichannel Social Media Retail 52

SugarCRM

MARCH 28, 2024

However, such strategies cannot be crafted without a complete and clear set of data that can be collected and processed with the help of a CRM solution. How can CRMs help manufacturing companies develop cohesive and effective sales and customer engagement strategies? We’ll be sharing some insights below.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. You have a great product that your team has worked tirelessly to develop. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

CommBox

NOVEMBER 1, 2021

can be quickly assessed by your Customer Relationship Management (CRM) system. Commbox enables businesses to connect with prospects and customers on their preferred channels such as WhatsApp, email, Telegram and Facebook Messenger. These attributes (such as retention rate, conversion rate, quality of service, etc.) About Commbox.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. Having a centralized CRM system really does help.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. A solution that can turn every customer interaction into a delightful experience, foster brand loyalty, and ultimately drive business growth. Now, let’s talk innovation. Then, we have chatbots and AI-powered virtual assistants.

CX 95

CX Innovation Technology Technology 95

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SugarCRM

MAY 10, 2022

Our goal was to create real-world results that are good for business and good for customers, so we’ve launched SugarPredict to take the guesswork out of your processes with AI for all , and help you replace fragmented, out-of-date, and incomplete pictures with a sharply focused understanding of both customers and business.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

Hodusoft

MARCH 21, 2024

As mentioned above in the blog, a business process outsourcing model involves delegating specific business tasks to third-party providers, allowing companies to concentrate on their core competencies. HoduCC- Omnichannel CX Suite is one such innovative solution offered by HoduSoft. Here, HoduSoft comes into the picture.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Choose a solution that can handle large volumes of real-time data and scale with your business growth. As we mentioned earlier, customers know the value of their data. They want to be seen as individuals.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

CommBox

SEPTEMBER 26, 2021

Everyone in your business will need to understand how customer communication works and their role in the whole process. . For example, an employee who needs to forward the customer to another team member needs to share all the relevant information in the company’s CRM solution. That helps business growth and improves marketing efforts.

Omnichannel 88

Omnichannel Start-ups Retail CRM 88

SugarCRM

DECEMBER 27, 2022

Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. Our CRM and Sales Impact Report revealed the blind spots, busy work, and roadblocks that lead to sales friction and contribute to customer churn. We Drove Innovation.

CRM 29

CRM Start-ups Sales CX 29

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Get instant detractor alerts on your CRM so you can close the loop in time. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Innovation Sales NPS 118