Intercom

JUNE 22, 2023

Recent developments in the field of AI have taken the world by storm, with huge implications for the customer service landscape. The result is The State of AI in Customer Service: 2023 report , where we dive into the top five trends transforming customer service. Short on time?

AI 59

AI Start-ups Technology Technology 59

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. They play a major role in delivering consistent and engaging customer experiences across eCommerce, retail, banking, insurance, and travel. 8 Proven Ways How Chatbots Help Deliver Enhanced Customer Service.

AI 98

AI Customer Service Compliance Contact Center 98

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. They play a major role in delivering consistent and engaging customer experiences across eCommerce, retail, banking, insurance, and travel. 8 Proven Ways How Chatbots Help Deliver Enhanced Customer Service.

AI 98

AI Customer Service Compliance Contact Center 98

CommBox

AUGUST 10, 2021

Multi-channel Customer Experience. Customers expect government agencies to deliver service digitally, as mentioned. Still, most of them ( 71%, according to McKinsey ) also expect it to be through multiple communication channels that usually use, like WhatsApp, Facebook Messenger, Instagram, Chat, e-mail, and more. .

Government 52

Government Omnichannel Customer Service Compliance 52

Zendesk

OCTOBER 17, 2022

This digital revolution in manufacturing includes the development of Artificial Intelligence (AI), which involves using technology to automate complex tasks and discovering patterns in the manufacturing processes that can be used to improve workflow. The Fourth Industrial Revolution (4IR) technologies are expected to create up to $3.7

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Comm100

FEBRUARY 25, 2021

Read the full story: Comm100 Live Chat Helps Canadian Blood Services Connect with Digital-First Customers . Use AI as a virtual triage . With AI acting as a virtual triage, your healthcare workers can drop the headache of collecting data and get straight to assisting customers. Say yes to Omnichannel .

Healthcare 52

Healthcare Customer Service Omnichannel Compliance 52

CommBox

AUGUST 9, 2021

Consumers’ growing use of digital devices created new standards for customer service and communication. Customers expect retailers and brands to deliver service digitally, as mentioned. Solution : Implement an omnichannel customer communication platform. . All-in-one omnichannel customer communication solution. .

Retail 52

Retail E-commerce Omnichannel Artificial Intelligence 52

CommBox

AUGUST 4, 2021

Technology and Customers in the Financial Industry. To understand which challenges the financial industry face today, we need to look back at recent years’ technological developments and customer habits. . Those Customers expect every financial organization to be digital, accessible, and easy to use anytime and anywhere. .

Artificial Intelligence 98

Artificial Intelligence Omnichannel Finance AI 98

ECXO

JULY 26, 2023

Brands have unprecedented access to customer data and digital footprints. In our always-on world, customers expect businesses to do something with this knowledge that’s in their interests. This is at odds with customer expectations. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Aquire

AUGUST 9, 2021

Although the concept of customer communication management has been around for a while, it’s now vastly more complex than ever before – largely due to the shift towards digital communication. Some of these trends include: The rise of omnichannel communication. The rise of the voice of the customer. Pressure to respond quickly.

Social Media 98

Social Media Omnichannel CXM CRM 98

CommBox

JULY 27, 2021

The change in consumer habits also created new standards in customer communication, as more customers expect to receive service through digital channels. . The growing demand for digital services is a significant challenge for the telecom industry, which provides service to billions of customers worldwide.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

CommBox

JULY 27, 2021

The change in consumer habits created new standards also in terms of customer communication, as more customers expect to receive service through digital channels. . The message from customers is clear – go multichannel or get left behind. . Customer loyalty is more important and harder to earn than ever.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

CommBox

AUGUST 8, 2021

Still, most people (71%, according to McKinsey) also expect the service to be through multiple communication channels they usually use like WhatsApp, Facebook Messenger, Instagram, Chat, e-mail, and more. . Solution : Implement an omnichannel customer communication platform. . GDPR security compliance. In Conclusion.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

Still, most people (71%, according to McKinsey) also expect the service to be through multiple communication channels they usually use like WhatsApp, Facebook Messenger, Instagram, Chat, e-mail, and more. . Solution : Implement an omnichannel customer communication platform. . GDPR security compliance. In Conclusion.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 16, 2021

Consumers’ growing use of digital devices created new standards for customer service and communication. Customers expect hospitality brands to deliver service digitally, as mentioned. Therefore, companies must communicate with travelers through multiple channels to create a unified customer experience. .

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

Consumers’ growing use of digital devices created new standards for customer service and communication. Customers expect hospitality brands to deliver service digitally, as mentioned. Therefore, companies must communicate with travelers through multiple channels to create a unified customer experience. .

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales NPS 118