Zendesk

DECEMBER 8, 2021

The impact of great customer service. The cost of bad customer service. The ROI of good customer service. The benefits of omnichannel customer service. The power of customer service automation and AI. The impact of great customer service. Another bonus of investing in customer retention ?

Customer Service 98

Customer Service Social Media Artificial Intelligence Omnichannel 98

Comm100

FEBRUARY 6, 2023

One of the best ways to ensure you stay in business and keep your CX game sharp is to follow trends. And this is because of two main reasons: You will know what customers want and address their needs. It will also help you know what the customer expects depending on where they’re on their journey.

Customer Experience 80

Customer Experience Omnichannel Social Media Touchpoint 80

Hodusoft

OCTOBER 14, 2022

An estimated 66% of customers actively use three or more channels to reach out to a business. Modern customers expect to be served equally across all channels. An omnichannel contact center software can help businesses to meet this expectation. Read Also: How omnichannel creates seamless customer service experience.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Zendesk

APRIL 3, 2023

Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential). Higher customer retention rates Today’s customers have more shopping options than ever before. That makes it expensive to attract new customers.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

CSAT.AI

APRIL 24, 2019

Take some tips from this superhero’s motto and raise your customer service game. However, the bar is constantly being raised by companies that understand customer expectations are changing. Technology has caused the desire for omnichannel support in customer service. Your customers are individuals.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Gaming 52

SurveySensum

SEPTEMBER 5, 2023

These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SugarCRM

SEPTEMBER 22, 2022

Yet, more than half acknowledge that they cannot track, quantify, or prevent churn—and don’t understand why customers are leaving their ranks in the first place. Every customer interaction is a decisive moment for identifying the gaps between customer expectations and what they actually experience. Lead conversion (33%).

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

Aquire

JUNE 1, 2021

The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. One example of this is Cleo , an AI chatbot that helps users budget and manage their finances to reach their goals.

Innovation 52

Innovation Customer Service Omnichannel Finance 52

Aquire

MAY 24, 2021

In particular, AI technology — often in the form of chatbots — has proved invaluable in improving automation and self-serve options. There’s a number of other ways airlines can use technology to create innovative experiences for their customers, too. Repeat customers and customer retention.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

Zendesk

FEBRUARY 7, 2022

It’s about building a long-term relationship, one where each customer interaction offers opportunities for deeper, more valuable engagement. Customer expectations also continue to grow. Customers expect quick, easy, and effective support, and they’re willing to look elsewhere if they don’t get it.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

VOZIQ

JULY 18, 2022

Over the years, we have met executives from several pest control companies and realized that customer retention is one of their topmost priorities. However, for most of them, retention programs haven’t delivered the desired outcomes. Use the voice of customers to understand drivers of churn. We hope you find them useful.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

VOZIQ

JULY 18, 2022

Over the years, we have met executives from several pest control companies and realized that customer retention is one of their topmost priorities. However, for most of them, retention programs haven’t delivered the desired outcomes. Use the voice of customers to understand drivers of churn. We hope you find them useful.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

SurveySensum

MAY 25, 2023

It’s simple—they know that customer feedback holds the key to unlocking insights that can elevate their game and exceed customer expectations. To stay ahead of the curve and continuously improve the customer experience, businesses turn to a variety of customer feedback metrics.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

VOZIQ

FEBRUARY 4, 2022

Considering the long-range impact of COVID-19, the role of retention leaders in recurring revenue or subscription-based businesses is becoming increasingly more important and challenging as customer expectations continue to evolve. Customer loss is a nightmare for businesses as it directly determines their bottom-line growth.

Artificial Intelligence 40

Artificial Intelligence Customer Retention Machine Learning AI 40

Comm100

DECEMBER 14, 2022

Customer experience automation (CXA) refers to delegating routine CX tasks to specialized software instead of staff. It automates workflows so that the data gathered from a customer is analyzed and interpreted to have tailor-made interactions with each individual customer. It doubles up as a user manual, minus the snooze factor.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

SurveySensum

DECEMBER 20, 2023

But here’s the challenge: How do you consistently provide excellent customer service? By collecting customer feedback ! It helps you identify where exactly are the gaps between your service and customers’ expectations. Up to 40% of customers explicitly want ‘better human service.’ How exactly?

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

Zendesk

OCTOBER 5, 2022

This drives a focus on quality customers rather than quantity, and a need to develop loyalty and reduce churn. In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

JULY 20, 2023

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. They’ve got that reputation game on lock! All this stuff they do?

Retail 52

Retail Customer Feedback CX Social Media 52

ProProfs

JANUARY 9, 2020

These statistics reinforce the fact that customer service is a critical factor in any business, irrespective of the industry. Delightful customer service is the name of the game. Read More: Internal Customer Service: Best Practices You Should Adopt/. Why Customer Service Training Software? Customer Success.

Customer Service 52

Customer Service Social Media Gaming Omnichannel 52

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

ECXO

JANUARY 30, 2024

.” Therefore, businesses should strive to create emotionally engaging experiences for their customers. This could be achieved by personalizing their interactions, showing genuine empathy and care, and going above and beyond to exceed customer expectations.

CX 52

CX Customer Loyalty Education Customer Retention 52

Intercom

JULY 19, 2021

By capturing more data, enabling you to spot trends and opportunities, and improving the customer – and agent – experience, conversational support can be a game changer for every facet of your business. Teams that benefit: Product, research and development, product education, customer success, sales, marketing.

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64