AI Customer Experience Innovation Transportation 
DMG Consulting
OCTOBER 13, 2023
AI: The Future Brain of Contact Centers View this article on the publisher’s website. Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. No person or government is going to stop the AI revolution, and regulating it is going to be very difficult.
Neosperience
FEBRUARY 27, 2023
We have rediscovered the value of proximity tourism and we’re more aware of the environmental impact of our trips; above all, though, tourism has gotten more and more digital, particularly if we take into consideration the customer experience that goes into the planning and conduct of the trip.
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Uniphore
JANUARY 25, 2022
However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.
Steven Van Belleghem
APRIL 27, 2021
1. Think about partner Experience. There has been a lot of talk about employee experience being the backbone of customer experience lately. And I truly believe that happy employees beget happy customers. Diversification has become a big part of innovation, and Grab is completely on board with that trend.
Execs In The Know
MARCH 13, 2023
Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Without customers, a brand cannot survive, let alone thrive.
Steven Van Belleghem
NOVEMBER 16, 2020
The kiosks even add rideshare and transportation services to the check-in and check-out processes to further improve the patient experience. Through its tech incubator hubraum, it brings early-stage start-ups and the leading European telco together, sparking innovation transfer and creates business opportunities for both sides.
Steven Van Belleghem
MAY 21, 2019
The beauty of that is that they have more data at hand than all their competitors (75 terabytes of data per day, to be exact), allowing them to better understand customers, and what they expect from mobility. One of their goals is to use big data and AI to understand and predict where vehicles should be. to drive to the train station.
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