Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? AI systems have become supercharged at doing just this very thing at high speeds, and with as much data as is available. In the world of AI, the line between influence and manipulation is clouded with intent.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

Steven Van Belleghem

NOVEMBER 28, 2023

Social media and the Big Tech ecommerce giants have been personalizing their content and communications for years now, but most other sectors have been found wanting in that area. Samsung Food, too, uses generative AI to create meal plans and build grocery lists. The age of AR will usher in full transparency.

CX 62

CX Customer Experience Entertainment Gaming 62

Zendesk

FEBRUARY 16, 2021

According to Zendesk’s Customer Experience (CX) Trends Report 2021 , 65 percent of customers want to buy from companies that offer quick and easy online transactions. Learn more about how CX has changed in your industry and how your business can successfully adapt. Media and Entertainment. Media and Entertainment.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

CSAT.AI

DECEMBER 16, 2021

This helps to maintain and improve CX while expanding your business. AI based technologies are available which identify empathetic language and abusive language. This supports your agents in providing quality CX and protects both sides from emotional stress. Who Is Offshoring. Change Management. for all but a few retail players.

Contact Center 109

Contact Center Entertainment Legal Retail 109

CSAT.AI

JANUARY 4, 2023

As you know, it’s important to measure your CX metrics for customer service ROI too. Your digital channels like chat and social media are opportunities. Some customers are drawn by your sales, others by new products or clever, entertaining marketing and some by excellent service. ROI* = net profit – costs.

Net Promoter Score 78

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 78

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Today, most people spend a substantial amount of time on social media. Photo by Duy Pham on Unsplash.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

VOZIQ

APRIL 14, 2023

You’ll learn how to integrate people, process and technology to optimize relationships with every customer, achieve seamless collaboration across customer-facing functions, and make the most of today’s leading social platforms. The post Books on Customer Service That Are a Must Read appeared first on VOZIQ AI.

Customer Service 40

Customer Service Entertainment B2C CRM 40

VOZIQ

APRIL 14, 2023

You’ll learn how to integrate people, process and technology to optimize relationships with every customer, achieve seamless collaboration across customer-facing functions, and make the most of today’s leading social platforms. The post Books on Customer Service That Are a Must Read appeared first on VOZIQ AI.

Customer Service 40

Customer Service Entertainment B2C CRM 40

Aquire

OCTOBER 26, 2021

If there’s one thing that’s accepted as truth in the customer experience world, it’s that CX personalization is a must-do. Thankfully, CX personalization has been tested enough by now that the benefits are crystal clear. We can draw a parallel with ‘why’ CX personalization doesn’t always work. We’ve seen the power. The stalker.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center CX Healthcare Social Media 48

CSAT.AI

MAY 1, 2019

In 2017 the report revealed five of the top ten brands for millennials were in the media and entertainment space with Disney at number one (with another three that crossed over into that: Apple, Amazon and Google). It is clear that media and entertainment brands have the greatest emotive pull for this generation.

Entertainment 52

Entertainment Social Media Sentiment Analysis Omnichannel 52

Steven Van Belleghem

APRIL 20, 2021

Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. This ultimate CX classic from 2010 tells the story of Tony Hsieh and his company Zappos.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Fonolo

FEBRUARY 19, 2019

One the recurring tropes in our industry is that consumer behavior and/or new channels and/or AI will lead to a decrease in the importance of the plain old phone call. AI is Not Reducing Call Center Agent Employment. CX Trends You Need to Watch in 2018 [White Paper]. Keeping AI and Chatbots in Perspective. OnHoldWith.

Contact Center 62

Contact Center AI Artificial Intelligence Entertainment 62

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Aquire

SEPTEMBER 21, 2021

Hear the full story of how United Airlines used digital transformation to fast-track CX innovation. With this new found agility and funding, Ford was able to turn its attention to creating novel projects such as the cutting edge in-vehicle communications and entertainment systems, Ford SYNC and MyFord Touch. Ford breaks down barriers.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Zendesk

JANUARY 17, 2023

To truly win in retail, CX needs to drive shopper loyalty, trust, and engagement in an authentic way.”. Today’s customers are shopping across more channels—that includes social media. Forbes reports that 37% of Gen Z view shopping as a form of entertainment , and that generation finds their entertainment on social media apps.

Retail 52

Retail Social Media Customer Experience Entertainment 52

Zendesk

JANUARY 3, 2023

As a result, customer experience (CX) has long been the financial services industry’s top priority. Investing in artificial intelligence (AI) is investing in your customers. AI can also be powerful in delivering the seamless experience customers demand. Personal banking app Cleo is a great example. gated-cta-in-post].

CX 52

CX Finance Artificial Intelligence AI 52

Qualtrics

JUNE 6, 2019

She drives the company’s corporate positioning, branding and identity, marketing campaigns, public relations, social media and field marketing efforts. She’s obsessed with media, music, design & film, and is dedicated to giving back. Follow Chris for the latest on Microsoft, AI, and technology. ( @chriscapossela ).

Transportation 33

Transportation Entertainment Sports Social Media 33

Zendesk

JULY 27, 2021

Providing an exceptional customer experience (CX) requires the ability to be nimble and responsive for the long term. As a customer base grows—and the number of tickets grows with it—implementing AI and machine learning can help the support team manage inquiries more efficiently. Retail & ecommerce.

CX 52

CX Manufacturing Healthcare Entertainment 52