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5 Reasons Not To Ignore the Rants of Your Call Center Agents

Uniphore

You listen to your customers on social media. So, we had to make their rants more entertaining. They have made your call center a glass house on social media. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation.

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Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

ECXO

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations. Explore their emotions, experiences, and perceptions in-depth.

CX 109
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Gaming Engagement in the Digital Age: Top Challenges & the Road to Revolution with Omnichannel Support

Comm100

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

Gaming 45
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Steven’s Inspiration: My top 5 favorite customer experience, innovation & tech podcasts

Steven Van Belleghem

This is a very entertaining and enjoyable manner to learn some really valuable business lessons. Surprisingly, this is not a pure marketing blog, but covers a lot more subjects: in fact, he talks about our culture – from systems thinking and AI to learning, space, Moore’s law and retail- and about how we can change it.

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The decade software ate the world

Intercom, Inc.

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. The impact of social media. Facebook was peerless, however, in being able to harness and monetize all that attention, even if that success brought uncomfortable scrutiny.

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7 Ways to Create a Great Customer Experience Strategy

CommBox

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Today, most people spend a substantial amount of time on social media. Photo by Duy Pham on Unsplash.

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12 Essential Customer Engagement Tools Every Business Needs

Aquire

To help you cut through the noise, we’ve put together this list with 12 customer engagement tools: 1) Social Networks. Using social media has become a fundamental part of being a customer – Business2Community found that 63 percent of millennials use social media to keep up to date with brands. Image source.