Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. By asking relevant and targeted questions, you can create a comprehensive picture of customer sentiment and gain valuable insights into what customers want from your brand.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Aquire

AUGUST 12, 2021

Imagine you have customers who prefer contacting you via email, others via social media, and others via live chat. Invest in AI chatbots. AI chatbots can be the solution you need to never stop building customer relationships — even after hours. This is where you can take the help of AI-powered chatbots.

Customer Relationship 52

Customer Relationship Sentiment Analysis Social Media Omnichannel 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. The request for integration is taken on priority.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

OCTOBER 4, 2023

It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers. With this invaluable tool, you can harness the power of real-time data analysis through automotive customer journey -based dashboards, enabling you to swiftly identify and address customer concerns.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 14, 2023

SurveySensum SurveySensum stands out as one of the best AI-enabled in-app feedback platforms, offering a comprehensive set of features that make gathering customer feedback and insights effortless. With a versatile array of survey options, including NPS , CES, CSAT, product feedback, onboarding, and more.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . They always prefer to provide their feedback through multiple channels such as email, SMS, social media, and website. . Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Beyond Philosophy

AUGUST 15, 2019

Some examples are Net Promoter Score ® (NPS) or Customer Satisfaction surveys. There is observational data today in social media, also, meaning it’s not what people tell you in a poll but what people tell their friends. . Then, they used the strategic NPS as a metric of corporate performance. They weren’t.

Net Promoter Score 125

Net Promoter Score VOC CX NPS 125

Zonka Feedback

OCTOBER 1, 2022

Whether you like it or not, it is certain that you will get feedback about your product through various channels be it your customer support process, complaint tickets, or social media. Do a good Sentiment Analysis of your customers and try to understand what they feel about the experience they get using your product and service.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. NPS, CES & CSAT surveys. Qualaroo uses powerful AI analysis and research tools to gather feedback and generate insights from it. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JULY 27, 2022

You can share the surveys over emails, WhatsApp, social media, CRM software, etc., Text & sentiment analysis. SurveySensum lets you analyze the responses using text and sentiment analysis to understand the emotions and trends behind each response. . An AI tool to improve survey response rates.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

Intercom

NOVEMBER 30, 2021

Reporting and AI-powered conversational insights. NPS, CSAT, and CES surveys: InMoment. You can connect InMoment with Intercom to empower your team to send NPS, CSAT, and CES surveys directly in the Messenger at relevant moments in your customers’ journey. Social media: Twitter. It includes: Live chat. Team Inbox.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

APRIL 21, 2023

In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. SurveySensum allows users to download survey results in various formats, such as CSV, PDF, or Excel, for further analysis or sharing. Request a Demo 11.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MARCH 10, 2023

This not only results in lost revenue, the negative reviews, and social media posts can damage your brand’s reputation, ultimately affecting your bottom line. But how does NPS help retain your customers? To effectively retain your existing customers, measuring NPS can be a game-changer. So, let’s dive in!

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

Experience Investigators

OCTOBER 3, 2023

Text Analysis for CX Text analysis isn’t new, but it is becoming more and more reliable to understand our customers like never before. At their core, text analysis tools ingest written communication to assess if the language is positive, neutral, or negative.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Social Media Hospitality 98

Zendesk

JANUARY 30, 2023

This metric—customer sentiment—can be captured and analyzed in a host of ways, from traditional tools such as CSAT and Net Promoter Score (NPS)® to AI-driven programs that parse large amounts of consumer language to identify tone and intent. What is customer sentiment analysis?

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc.,

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

MAY 2, 2024

Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system. Lines snaked around stores, social media exploded, and Ben & Jerry’s proved that customer voices weren’t just heard. ” The result? A viral sensation.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

OCTOBER 26, 2022

And they are on WhatsApp, emails, chatbots on your website, in-apps, web apps, social media, and many more digital channels. . AI chatbot . SurveySensum is an end-to-end customer feedback platform that helps all sizes of businesses to launch NPS, CES, and CSAT surveys. AI chatbot . So, be where your customers are.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

JANUARY 27, 2022

It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? With CX software, you can easily gather feedback and manage your presence across multiple channels like in-app, email, social media, website, etc.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

SurveySensum

MAY 18, 2023

Relational or Transactional Net Promoter Score Surveys (NPS) Net Promoter Score (NPS) is a wide ly used metric in the retail industry to measure customer loyalty and satisfaction. NPS surveys can be either relational or transactional, depending on the scope of the survey. This is where SurveySensum can help.

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

CSAT.AI

JANUARY 4, 2023

Average wait time (AWT), average handle time (AHT), net promoter score (NPS), customer satisfaction (CSAT) are some of the metrics to track to identify what is or isn’t working to keep these new customers. . Your digital channels like chat and social media are opportunities. Customer Acquisition Cost (CAC).

Net Promoter Score 78

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 78

ProProfs

APRIL 5, 2022

Lead tools can vary a lot in how they help in improving your lead management, but most target your website and social media visitors and try to convert them into qualified leads. Social Media Lead Generation Tools – These tools let you harness the power of social engagement to boost your lead capture rate.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Zendesk

JANUARY 30, 2023

In this article, we’ll explore how customer sentiment analysis helps boost the customer experience by elevating the second piece—VOC. You’ll come away knowing everything you need to get started with customer sentiment analysis and to provide an excellent experience for your customers. What is customer sentiment analysis?

Sentiment Analysis 52

Sentiment Analysis Customer Experience VOC Social Media 52