Logicalware

MARCH 21, 2024

It’s a conference all about taking CX to new heights by utilising AI technologies and innovative CX solutions, empowering contact centre agents, and transforming your contact centre strategies. We believe in making education and learning accessible to everyone, which is why there is no registration fee required to join the event.

CX 52

CX AI Social Media Innovation 52

Doing CX Right

JULY 14, 2020

Besides a discount, I can help you: Elevate your personal brand and position you as a CX Leader on your resume, social media, etc. Fostering a Culture of Innovation. Machine Learning & Artificial Intelligence. There’s plenty of room for all of us! Get Promotion Code now. Going Virtual.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Practical AI: The Capacity for Good Listen here Best for: AI integration in customer service This podcast explores the role of artificial intelligence (AI) in customer service.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

ProProfs

MAY 7, 2019

Innovation in technology has led to major advancements in the education industry. Online classes, video conferencing, online assessment software and artificial intelligence are just some of the innovative learning concepts used in the classrooms today. Virtual Reality & Education – the Vision.

Education 58

Education Artificial Intelligence Gaming Technology 58

DMG Consulting

FEBRUARY 7, 2018

While many blame the speed at which news travels with the advent of social media, DMG does not think this is the underlying cause of customer disappointment. While there were clear industry trends, the diversity of the objectives selected reflects a broad interest in improving many operational and technical areas.

Net Promoter Score 48

Net Promoter Score Customer Journey Map Contact Center Artificial Intelligence 48

ProProfs

FEBRUARY 15, 2022

Focus On Research, Exploration, & Innovation. Innovative & Revolutionary Solutions. eLearning development is the planned process of developing eLearning experiences for formal education and training. Innovative Solutions. Partner in Digital Transformation. Learning & Performance Support. Available on contact.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

CommBox

SEPTEMBER 13, 2021

Omnichannel Communication – Chatbots make your brand more approachable to customers by operating on multiple digital platforms such as instant messaging apps, social media, SMS, online portals and more. Unified Customer Experience – Chatbots communicate with customers in the same tone and voice that suits your brand.

Sales 98

Sales AI Healthcare Omnichannel 98

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. Organizations will continue to look for more effective ways of gaining real-time customer intelligence rather than rear-view-mirror methods like surveys.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

CommBox

SEPTEMBER 23, 2021

Omnichannel Communication – Chatbots can make your brand more approachable by operating on multiple digital platforms such as instant messaging apps, social media, SMS, online portals, and more. That’s why you need to equip chatbots with artificial intelligence and machine learning capabilities. And more….

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

JANUARY 17, 2018

It’s important to understand that not everything that comes under the umbrella of artificial intelligence is considered a “chatbot”. with artificial intelligence, so that people can interact with brands or services through bots. VPs & Directors of Web/Social Media. VPs & Directors of Contact Centers.

Artificial Intelligence 125

Artificial Intelligence Contact Center Social Media Education 125

Intercom

MARCH 9, 2023

Is this wave of innovation any different from past waves? We’re still innovating and doing things that are going to really move the needle, but we don’t have metrics yet. There may be some context even in the military, even in highly-regulated industries, where you have more tolerance for an educated AI-assisted guess.

Customer Service 64

Customer Service AI Machine Learning Technology 64

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Increase customer awareness about the category and its benefits through targeted marketing campaigns, educational content, and storytelling.

Retail 52

Retail Customer Feedback CX Social Media 52

SugarCRM

AUGUST 31, 2021

However, B2B marketing is a little different from what you’re used to: your target audience is informed and educated, and your content should generate leads and drive prospects through the sales funnel. Try to engage with your community to drive more social media users to your business. Increase Inbound Links to Your Website.

B2B 46

B2B Social Media Artificial Intelligence B2C 46

Qualtrics

JULY 15, 2019

Amazon has been on the forefront of several innovations in terms of its logistics operation, with a whole host of options designed to make getting products from their warehouse to your doorstep with minimal effort on the user’s part. Social Media – 72% of customers expect a response to a complaint in under an hour.

E-commerce 37

E-commerce Customer Experience Social Media Retail 37

Transcosmos

FEBRUARY 5, 2019

With fast-paced innovations in tech, the outsourcing industry is poised to evolve, too. As the name implies, robotic process automation (RPA) is a technology that deploys bots with artificial intelligence and machine learning capabilities to perform recurring tasks through automation. Growth of robotic process automation (RPA).

Artificial Intelligence 52

Artificial Intelligence Data Entry Engineering Technology 52