SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. Use a Product Analytics Map for Your Product.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. Why is that?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? However, choosing the right mobile survey tool is as critical as designing the right types of survey. The tool has exceptional customer support with 2-hour SLA support.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Hodusoft

FEBRUARY 29, 2024

That’s one of their most potent tools to deliver exceptional customer service. The MSP market has become extremely competitive and customer service matters a lot in providing a competitive edge. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Here’s one of the customer reviews talking about it on the G2 platform. Why look for AskNicely alternatives?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Hodusoft

JANUARY 3, 2024

An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. billion by 2030.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. Types of Call Center Software. Most call center software solutions fall under one of these common types. The most sophisticated solutions offer multi-channel text and speech analytics.

Contact Center 140

Contact Center VOC Social Media AI 140

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. Use a Product Analytics Map for Your Product.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

Execs In The Know

MAY 2, 2022

A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. Don’t Overthink or Overspend: Keep Your Focus on What Impacts Customer Loyalty. When was the last time you assessed your North Star KPIs or rebuilt your customer journey maps?

CX 97

CX VOC Customer Journey Map Contact Center 97

Zendesk

FEBRUARY 17, 2022

To increase your win rate, you need to attract the right customers and build a relationship with them. By creating the right lead magnet, companies can bring in more high-quality leads and convert them into paying customers. A lead magnet is a free asset or special deal offered to customers in exchange for their contact details.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

ProProfs

MAY 3, 2023

For this, you can utilize different question types and formats. For example: Quiz takers cannot create their own accounts It lacks a built-in survey for learner feedback Question analytics functionality is absent in the tool If these functionalities matter to you, then it can be a wise idea to go for an alternative to FlexiQuiz.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

For this, you can utilize different question types and formats. For example: Quiz takers cannot create their own accounts It lacks a built-in survey for learner feedback Question analytics functionality is absent in the tool If these functionalities matter to you, then it can be a wise idea to go for an alternative to FlexiQuiz.

Education 52

Education Start-ups Social Media Technology 52

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Here, we’ll show you how to create your path to customer success. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important.

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Social Media 110

SurveySensum

AUGUST 3, 2023

But you’re not quite sure how it’s being received by your customers. By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. Here are some key points to consider: Prioritize ease of use for both your team and customers.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Aquire

JANUARY 6, 2022

In fact, these tools will help your organization: Collaborate online remotely Improve workflow efficiency Manage files, projects, and tasks Provide valuable insights into business decisions Collect data and process online payments Support customers whenever or wherever. Slack Zoom Dropbox Canva Clearbit Google Analytics SEMrush Gong.io

Social Media 105

Social Media Invoicing CRM Start-ups 105

Fonolo

DECEMBER 6, 2022

When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . FACT: Authoritative, hands-off, influential, transactional, and employee-centric are five different types of leadership styles that support call center development in different ways.

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. How does it benefit organizations and customer experience?

AI 74

AI Customer Service Technology Technology 74

Totango

JUNE 17, 2021

What is customer segmentation ? We’ll discuss the subtle shade of difference between customer segmentation and audience segmentation, two terms with some overlap that are often used interchangeably. We’ll look at the different ways you can segment your customers and when to apply each. Customer support history.

B2B 71

B2B Customer Journey Map Sales Technology 71

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. And that’s what we’re going to explore in this blog.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

Intercom, Inc.

DECEMBER 10, 2018

This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. 5 types of in-app marketing. Splash pages.

Start-ups 137

Start-ups Gaming Sales 137

Aquire

JULY 6, 2021

The B2B customer journey is a complex matter, packed with a host of different touchpoints that affect customer experience. Understanding that complexity is essential in planning your customer service and marketing strategies. Definition of B2B customer journey. That’s all part of the customer journey.

B2B 116

B2B Customer Journey Map B2C Touchpoint 116

Execs In The Know

FEBRUARY 9, 2023

For example, in springboard diving, a “3-meter forward dive with a tuck” has a degree of difficulty of 1.4. You’re likely dealing with multiple types of data: structured, unstructured, front office, back office, marketing systems, interaction systems, social media, and the list goes on. It’s not simple.

Sports 52

Sports Social Media Actionable Insights Start-ups 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This includes weak customer support, limited integrations, and a steep learning curve. This includes weak customer support, limited integrations, and a steep learning curve. As a result, users seek alternatives.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Fonolo

OCTOBER 5, 2023

You wouldn’t be the first customer service professional to ask themselves if a chatbot is really any different than an IVR. Props to Jeremy Watkin , Director of Customer Experience and Support at NumberBarn, who first posed the question on Twitter and got us thinking about the topic.) Which brings us to another uncomfortable question.

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. You will not only need it to make various outgoing calls to your suppliers, business partners, and customers but also to receive incoming calls. It can make or break your business.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

ProProfs

JUNE 26, 2023

In this context, let’s understand the meaning, benefits, and types of online certification programs and the steps to create one. Types of Certification There are three different types of certification: 1. Let’s dive in! What Are Online Certification Programs? How to Create an Assessment Online 2.

Compliance 52

Compliance Education Start-ups Social Media 52

Aquire

SEPTEMBER 24, 2021

Success no longer depends solely on product or pricing — a satisfying experience for your customers is a must. And if customer experience (CX) is the new competitive battle zone then artificial intelligence (AI) is your most powerful weapon. It’s here right now, and you can use it to deliver satisfying customer experiences.

AI 59

AI Artificial Intelligence Customer Experience Machine Learning 59

SurveySensum

OCTOBER 18, 2023

Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? This is a great channel for customer to share their thoughts and experience with your brand.

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Well, research says that businesses can win back 70% of dissatisfied customers when their issues are resolved.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

TeamSupport

APRIL 27, 2021

Even if you are personalizing it already, Artificial Intelligence will let you do this even more which means you will achieve an outstanding level of customization this way. And with the help of personalization and customization, you ensure that all of your marketing yields the best results for every segment of your target audience.

B2B 64

B2B Artificial Intelligence AI Social Media 64

Totango

MAY 19, 2021

These sites allow you to narrow down your search by categories like price, location, home type, number of bedrooms and bathrooms, etc. Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly. How to Use the Customer Success Platform Evaluation Scorecard Template.

Scorecard 106

Scorecard Real Estate Start-ups Customer Retention 106