blog 5-tips-to-manage-remote-customer-support-agents 
Hodusoft
MAY 10, 2024
Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.
UJET
MARCH 17, 2020
A strong customer support team is integral to the success of any business. The rise of remote work has proven that employees can be as, or more, efficient in their work outside of the office. Here are five tips to manage your remote customer support agents. Daily Check-Ins.
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Callminer
APRIL 21, 2020
The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more.
Callminer
APRIL 23, 2019
To ensure the quality of customer service. By removing all sensitive data without sacrificing the context of conversations, companies can get the full benefits of customer engagement and speech analytics solutions to boost customer service and agent performance while simultaneously maintaining compliance.
Comm100
APRIL 30, 2020
Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. But managing agents working from home still poses many difficulties. Couple this with much higher chat requests, and your agents could soon feel out of control and unequipped.
Ameyo Callversations
MARCH 29, 2022
Businesses across industries have been focusing on personalized customer service. Yet, personalization has multiple facets when it comes to the customers. Some are motivated to engage with your communication with as little as their name, while others might need extra persuasions such as customized offers or special discounts.
Comm100
OCTOBER 25, 2021
Besides potential language barriers, institutions also need to be sensitive to cultural differences and customs. In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat.
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