Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Hodusoft

JUNE 14, 2023

Everything You Need to Know About Building Rapport Over Phone For every business, building trust and rapport is the Holy Grail for success. But it gets a little tricky when the prospect is on the other side of the phone and you have no idea what they are doing, how they are feeling, and if they are in a good mood or not.

Contact Center 52

Contact Center Omnichannel CRM Customer Service 52

Hodusoft

NOVEMBER 1, 2022

What is First Call Resolution (FCR): A Complete Guide. The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. What is the first call resolution (FCR)? How important is FCR for businesses?

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Fonolo

AUGUST 4, 2020

In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. Why is customer perception important? The most important factor determining customers’ perceptions is their experience with your brand. They were right. Customer Experience.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Fonolo

MAY 7, 2015

UPDATED FEBRUARY 2020: The call center is an extremely stressful work environment. Simply knowing how to run a call center isn’t enough for success. Those with this special ability often create an experience that pleases customers and agents, without exceeding their budgets; a truly remarkable feat.

Contact Center 126

Contact Center Technology Technology Start-ups 126

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Why is customer support important for business growth? Customer support was always important. Customer support strategies. What is customer support?

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. In 2022, having an excellent customer experience strategy is a must if you want to survive in the cutthroat world of business.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Comm100

FEBRUARY 20, 2018

From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you.

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Before you look for expected live chat agents, knowing how much agents do you need is of great importance.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Comm100

OCTOBER 11, 2017

You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service? This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46

Zendesk

JUNE 15, 2023

With customer expectations constantly evolving, the role of customer service professionals has become increasingly complex, requiring a unique set of skills, knowledge, and expertise. Take a look at these customer service resume samples and templates that have everything you need to stand out to a recruiter, from formatting to keywords.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Intercom, Inc.

MAY 21, 2020

Next is assisting: gathering information from a customer so a human support agent has everything they need by the time they’re stepping in to help. Finally, there’s problem-solving: answering questions faster and more effectively than human agents can. Thank you for having me. Short on time? Ryan: Sure thing, Kaitlin.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221