Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Beyond Philosophy

AUGUST 17, 2023

For example, the generative AI I talk about uses large language models (LMS), scooping up all its information from the internet. The generative AI could be my butler for everything that I want to be done. Pine jokes that it could be like getting superpowers. But if you, what if you train it on a personal language model?

Hospitality 78

Hospitality Hospitality AI Technology 78

ProProfs

JULY 16, 2021

In this blog post, I’ll be unboxing everything worth knowing about retail training programs. Solution: A user-friendly learning management system (LMS) that supports multiple world languages can be an ideal solution here. The reporting & analytics tool in ProProfs LMS can assist you in this task. AI-Powered Reporting.

Retail 52

Retail Sales Start-ups Customer Service 52

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. When it comes to artificial intelligence (AI), self-help is where the biggest difference is being made. There’s still plenty of opportunity for AI to help understand what customers need and connect them with faster, better solutions.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. No-Touch AI Chatbot: This involves automated support through AI chatbots, like Uber’s, which swiftly solve common problems. AI Plus Human: Platforms like Zomato combine AI assistance with human support.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

ProProfs

JANUARY 9, 2020

This is what this blog post is going to discuss. Enabling Features in Customer Service LMS. An enterprise learning management system (LMS) such as ProProfs Training Maker can be a one-stop solution for customer service training. AI-based chatbots may work at times, but they are not a substitute for human agents. .

Customer Service 52

Customer Service Social Media Gaming Omnichannel 52

ProProfs

JULY 11, 2023

In this blog post, we’ll explore how online quizzes can empower K-12 education and help teachers overcome some of the common challenges they face in the classroom. Use ProProfs Quiz Maker’s AI integration to generate questions and feedback.

Education 52

Education Start-ups AI Gaming 52