Execs In The Know

MAY 18, 2021

In this blog post, we touch on the key insights from each of these four panels. Quality Is About More Than Agent Behavior — An effective QA program goes beyond agent actions, identifying things like gaps in process, policy, or tools sets. What about feedback? Customer Feedback: 4 Fresh Practices for Unlocking Employee Potential.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

SurveySensum

OCTOBER 12, 2022

Here are the top 10 competitors of Jotform that help you share surveys with your customers, gather their feedback, and analyze those feedback, all in real-time. . FAQ, live chat, blogs. Our view: SurveySensum is an AI-enabled feedback platform that aims to gather and make customer feedback actionable. Our view:

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

Callminer

MAY 11, 2020

And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective. A veteran of the great console wars of the ’90s, Jovan honed his tech skills dissecting his father’s tools and gadgets. Jovan Milenkovic.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

ProProfs

MAY 31, 2022

In this blog post, you’ll learn everything you need to know about training needs assessments including what they are, different training needs analysis methods and how to conduct a training and development needs assessment the right way to get the most out of it. Discover New Training Methods and Tools. Skill Assessment Tests.

Legal 52

Legal Customer Satisfaction Close the Loop Start-ups 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Fonolo

OCTOBER 26, 2023

For some good examples, see Shai’s recent blog post on the subject: “Manager’s Guide to Call Center Service Levels. Your customers crave a personalized experience Though we live in a seemingly anonymous culture — where “self-service” is so prevalent — customers increasingly want a personalized experience when it matters most.

Customer Expectations 81

Customer Expectations Social Media Contact Center Customer Service 81

UJET

JULY 7, 2020

Other support tools, like workforce management and quality management, are following as well. Many WFM and QM tools are sold separately and have to be integrated into existing platforms. The segmentation of tools leads to silos. That bundle may just be a repackage of existing individual tools. Unified Platform.

Contact Center 106

Contact Center NPS Customer Retention Technology 106

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. But here’s the thing: a tool is not a strategy. The anatomy of a marketing tech stack [with recommended tools].

Technology 223

Technology Technology B2C B2B 223

Hodusoft

JANUARY 4, 2023

Fortunately, customer satisfaction assessment tools may assist you in collecting crucial client feedback, allowing you to implement the changes and improvements that your customer base has requested – to provide them with a better experience and a more enjoyable customer journey. This is one example of a CSAT in a contact center.

Contact Center 52

Contact Center Customer Satisfaction Net Promoter Score NPS 52

ProProfs

APRIL 5, 2022

So, to help you out, we’ve compiled a list of the most effective online lead generation tools of 2022. Our list features a variety of tool types, so you can create a comprehensive and high-converting lead management system. . What is a Lead Generation Tool? What Makes a Good Lead Generation Tool?

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

ProProfs

DECEMBER 5, 2022

In this blog post, you’ll find everything you need to know to develop and execute a winning talent assessment strategy. Using an online assessment tool , you can assess hundreds of job candidates or employees in a streamlined way to make the entire process more efficient and cost-effective. Reduce Hiring & Training Costs.

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

ProProfs

JANUARY 26, 2023

Online exam tools let you conduct exams and tests in a secure, flexible, and time-efficient way, making them highly preferred over traditional, pen-and-paper-based assessments. In this blog post, we’ll take you through the best exam software in 2023, so you can make an informed decision when looking for the right tool for your requirements.

Education 52

Education Start-ups AI Close the Loop 52

Fonolo

JULY 16, 2014

For example, see Shai’s recent blog post on the subject: “ Why 80/20 is Probably the Wrong Service Level for Your Call Center “. Though we live in a seemingly anonymous culture — where “self-service” is so prevalent — customers increasingly want a personalized experience when it matters most. custserve #feedback Click To Tweet.

Customer Service 67

Customer Service Customer Expectations Social Media Contact Center 67