Comm100

SEPTEMBER 7, 2022

Thirty years after the first text message was sent in 1992, SMS is more popular than ever – but not just in the realm of texting friends and family. In this blog, we’ll look at some of the top ways that customer service and support teams are using SMS customer support today. Provide convenient and fast one-to-one support.

Customer Service 52

Customer Service Customer Feedback Start-ups CX 52

Totango

FEBRUARY 23, 2024

For example, a CMO doesn’t just solve marketing problems — but business problems, too. CMOs can’t focus solely on the marketing team; rather, they must focus on how they can work with and support their cross-functional peers to increase growth, profitability, and other business goals.

Start-ups 98

Start-ups Business Growth Sales 98

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts. Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Execs In The Know

APRIL 5, 2024

While traveling to the event, their communication traversed multiple channels: an email regarding Pi Day, a voice call about her competition, and a text message revealing the results. Above are some relevant stats about the channel mixes of their respective businesses and some fun facts. Discover the best use cases here.

Contact Center 52

Contact Center AI Social Media CX 52

CSAT.AI

MARCH 15, 2023

In this blog post, we will discuss what makes Generation X customers different and why they are so important for businesses (with a musical soundtrack to guide the way to the MTV generation!). “It’s Tricky” – Run DMC It’s Tricky – Where to Reach Generation X Consumers Gen X is busy.

Sentiment Analysis 99

Sentiment Analysis Gaming Technology Technology 99

ModSquad

APRIL 13, 2021

If you read the “About Us” page on a company website, you may see text about “providing great customer service” or “service excellence.” Break paragraphs in blogs into small chunks so customers aren’t facing a wall of text when reading your blog from their phones or tablets.

Customer Experience 119

Customer Experience Customer Loyalty Customer Service 119

Zendesk

AUGUST 16, 2023

Businesses are rethinking how they get things done thanks to advances in generative artificial intelligence (AI). ChatGPT and Google Bard are the two generative AI products that are getting the most buzz, and businesses want to know which one is best for their needs. Bard in key performance areas to help businesses decide exactly that.

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

VOZIQ

DECEMBER 17, 2020

We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them. These blogs have garnered significant appreciation from your fellow readers. COVID-19 is probably a once-in-a-lifetime catastrophe that has brought the business world to its knees. companies is more than 23%.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

Lumoa

DECEMBER 18, 2017

More and more companies put a customer at the centre of their business operations. Customer experience and engagement are already changing the way businesses work covering larger and larger industries. We introduce a new column in our blog - “Experts in the Spotlight” with our first guest, Jim Tincher. Probably not.

Text Analytics 109

Text Analytics Customer Experience Net Promoter Score Customer Journey Map 109

Intercom, Inc.

JANUARY 3, 2020

You’ll need to carefully tailor your chatbot’s voice, tone and its various paths to satisfy both your business and customer needs. Some time ago, when chatbots were new and we were still forming our opinion on them, our SVP of Product Paul Adams wrote a blog post discussing their limitations. Rule 5: Write like you’d text (your boss).

Start-ups 222

Start-ups Customer Relationship 222

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” This is what businesses need to survive in today’s environment. However, we also found that most CS and sales leaders believe their business requires a more transparent and coordinated pre- and post-sales strategy to accomplish this goal.

Sales 89

Sales Start-ups Gaming Customer Satisfaction 89

TeamSupport

JULY 8, 2020

In our first blog post in this four-part series we introduced the top pain points reported by B2B customer support professionals and how the right B2B customer support software will help you solve for all of them, starting with using a B2B help desk ticketing system instead of your inbox to resolve issues in a more timely, efficient manner.

B2B 86

B2B Net Promoter Score Sentiment Analysis NPS 86

Comm100

SEPTEMBER 19, 2022

When listing technologies that have shaped the way people communicate, it’s impossible to exclude SMS, or text messaging. In the blog we will look at key benefits of SMS customer support and understand why more customer service teams are adopting this integral medium, from increasing engagement to building relationships. 100% of U.S.

Social Media 52

Social Media Customer Satisfaction CX Customer Service 52

Intercom, Inc.

OCTOBER 2, 2018

While other parts of our website had evolved to reflect those new realities the blog remained a relatively basic WordPress setup. Time to kill the blog. The most successful blogs are usually very personal and tied to a particular worldview or area of expertise. Data visualization of blog user research.

Engineering 162

Engineering Social Media Customer Acquisition Start-ups 162

Totango

MAY 31, 2022

Many organizations rely on quarterly business reviews (QBRs) as their dedicated opportunity to check in with customers and ensure their needs are being met. and free text on the fly. Manage Business Reviews. Change fonts (colors, sizes, etc.) Change the look or correct a data point of a chart or graph directly from PowerPoint.

84

84

Shep Hyken

NOVEMBER 19, 2021

Not that blog you’ve sent every new customer the last two years, send an insightful report they’d only get by signing up for email. . You may think you’re spamming customers when sending them texts, but the reality is 91% of consumers said they’re open to receiving text messages from brands they like.

CX 79

CX Start-ups Touchpoint Customer Service 79

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. As a result of these drawbacks, users look for other alternatives.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Comm100

MARCH 21, 2023

In this article, we’ll look at six game-changing customer service improvement strategies that businesses can introduce to enhance their customer service and gain a competitive edge. Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

Intercom, Inc.

APRIL 13, 2018

Great SaaS sales reps can change your entire business. Tomasz Tunguz explains that the fastest-growing SaaS businesses rely much more on upsells than their slower-growing competitors. And the larger the business, the greater the impact of upselling. consumers who receive branded SMS texts go on to make direct purchases.

Sales 224

Sales CRM Social Media Customer Acquisition 224

UJET

FEBRUARY 11, 2020

Whether it’s through voice, text, or sharing photos and videos, the experience is identical. The survey reveals many interesting data points including consumers’ high desire to text with a live agent in real-time. The post Why Brands Need to Pivot Towards Building an Identical Support Experience appeared first on UJET Blog.

E-commerce 72

E-commerce Transportation Touchpoint Customer Expectations 72

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools.

NPS 52

NPS Social Media Text Analytics Outlook 52

Hodusoft

JUNE 7, 2023

This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more. Text-based: Being text-based, the SIP is a lot more similar to the HTTP protocol. The text-based messages are easy to read and decode, which makes it easy to troubleshoot problems and issues.

Transportation 52

Transportation Start-ups Engineering Technology 52

Logicalware

JULY 26, 2023

In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. Automated Speech Recognition (ASR): AI technology specifically designed to convert spoken language into text accurately and efficiently. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Hodusoft

FEBRUARY 1, 2023

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

SurveySensum

JANUARY 17, 2024

After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Analyze Solicited Feedback with Text Analytics!

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Fonolo

MAY 10, 2018

Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. Her blog is a must-read for those keen on leadership in customer service, customer listening, and engagement. Intercom.com . On the agenda? Blake Morgan.

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? But how do you decide which tool is right for your business? What are the best tools out there?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 28, 2023

Did you know that 96% of dissatisfied customers never return to a business they’ve had a negative customer service experience with? In today’s competitive business landscape, understanding your customers’ needs and experiences isn’t just an option; it’s a lifeline.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

AUGUST 16, 2023

Crafting an effective and accurate CES survey can help businesses get actionable insights into their customer satisfaction and pinpoint areas for improvement. Likert Rating Scale (Text-Based) If you want a more detailed evaluation, then consider using the Likert scale. 1-5 Rating Scale 1-7 Rating Scale 1-10 Rating Scale 2.

Construction 52

Construction Customer Satisfaction Actionable Insights Customer Feedback 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Onboarding is one of the first times your customer engages with your business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs.

Artificial Intelligence 104

Artificial Intelligence Social Media Sales Customer Service Sales 104

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. It empowers businesses to extract maximum value from in-app surveys with real-time feedback. It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds. That’s not it. 5) Doorbell.io 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Fonolo

JANUARY 8, 2020

There’s an interesting and high-stakes battle taking place right now in the world of customer service: What will be the dominant text-based channel for B2C communications? In fact, all of the above images have been used in my own blog posts over the years. What’s Inside: Preparing for the second text-revolution.

Scorecard 101

Scorecard B2C Contact Center Omnichannel 101

SurveySensum

NOVEMBER 8, 2023

Customer experience encompasses every interaction a customer has with a business. By adopting CX automation, businesses can enhance employee satisfaction, foster customer loyalty, reduce expenses, and drive revenue growth. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Totango

OCTOBER 26, 2021

To flesh out NPS scoring for a more complete perspective on customer satisfaction, you can use a number of methods: NPS surveys may be accompanied by an open text question box allowing customers to explain the primary reason for the NPS score they gave you. How Can You Overcome NPS Scoring Limitations?

NPS 88

NPS Net Promoter Score Customer Journey Map Customer Satisfaction 88

Totango

OCTOBER 26, 2021

To flesh out NPS scoring for a more complete perspective on customer satisfaction, you can use a number of methods: NPS surveys may be accompanied by an open text question box allowing customers to explain the primary reason for the NPS score they gave you. How Can You Overcome NPS Scoring Limitations?

NPS 87

NPS Net Promoter Score Voice of the Customer Customer Journey Map 87