Hodusoft

JULY 27, 2022

How to Handle Escalated Calls in Call Center? Dealing with escalated calls is something that even the best call center businesses have to navigate. 7 Proven Ways to Tackle Escalated Calls. Handling escalated calls is never the best part of a call center agent’s day.

Customer Loyalty 52

Customer Loyalty Customer Satisfaction Customer Service Customer Expectations 52

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. Why is Customer Perception Important?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Zendesk

FEBRUARY 7, 2022

The keys to a successful customer support team. Customer support is the team of people who provide help when customers have trouble with a company’s products or services. It’s about building a long-term relationship, one where each customer interaction offers opportunities for deeper, more valuable engagement. Not exactly.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Fonolo

SEPTEMBER 14, 2023

Executives and managers know that contact center goal-setting helps usher in progress and bring about positive change. In a busy customer service department, having an agreed-upon set of milestones helps you cross the finish line because it clarifies decision-making, keeps morale up, and can even reduce agent turnover.

Contact Center 91

Contact Center Customer Satisfaction Construction Social Media 91

Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

CX Accelerator

APRIL 30, 2018

Whether you work on a call center floor, manage the team that does, or have never stepped foot in one before, it’s not too difficult to see how hard (and at times overwhelming) a CSR position can be. If you disagree, I recommend you spend a week on the floor taking call after call, day after day. the answer is no.

CX 140

CX Customer Journey Map Hospitality Hospitality 140

Zendesk

JUNE 15, 2023

Whether you’re an entry-level customer service representative or a seasoned director, this guide will provide actionable tips and insights to help you craft a winning resume that showcases your value as a customer service professional. In the example above, the applicant calls out how many clients they handle and their typical workload.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Zendesk

DECEMBER 1, 2020

Read on to learn what digital transformation is—and more importantly, how to keep your customer at the center of it. Not so many years ago, Hartwell explained, customer experience used to be large call centers in a central location or two. The importance of digital transformation isn’t under question. Learn more.

AI 98

AI Technology Technology Artificial Intelligence 98

Customer Service Life

AUGUST 27, 2018

This article was originally published on the ICMI blog on June 13, 2018. I say “experts” because it’s a priority for members of our leadership team to complete our comprehensive course called “ Coaching with Compassion ,” which my colleague–and fellow ICMI Featured Contributor– Sheri Kendall-duPont designed. Make a Connection.

Contact Center 80

Contact Center Customer Service Customer Experience 80

Zendesk

DECEMBER 23, 2020

The future of customer satisfaction and customer retention relies on support agents who can truly wow customers. But here’s what my teammates at Lessonly and our partners at Zendesk believe: The future of customer satisfaction and customer retention relies on support agents who can truly wow customers. Enter these four tips.

Customer Service 64

Customer Service Customer Satisfaction Customer Retention Start-ups 64

Comm100

FEBRUARY 10, 2022

But personalized customer service goes a long way in building better relationships and attracting more buyers. Personalizing your customer service gives you an edge over your competitors, building your image as a customer-centric brand. Let’s take at some of these benefits in detail. – It increases conversion and sales numbers.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

Customer Service Life

AUGUST 28, 2019

This article was originally published on the MaestroQA blog on June 6, 2019. Communication Skills – How well did the agent communicate the message? Customer Connection – Did the agent make a human connection with the customer? Customer Connection – Did the agent make a human connection with the customer? Not so fast.

Social Media 67

Social Media Compliance Contact Center Start-ups 67

Comm100

JUNE 13, 2018

Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. By bringing last year’s issues to mind, your team can take steps to keep the problems of the past from repeating themselves. Introduction. We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.”.

E-commerce 53

E-commerce Social Media Retail Customer Service 53

Comm100

NOVEMBER 15, 2017

You will have to try calling, chatting, emailing, or even reaching out to social media again in the hopes of connecting with someone who knows what they are talking about. You will have to try calling, chatting, emailing, or even reaching out to social media again in the hopes of connecting with someone who knows what they are talking about.

Social Media 44

Social Media Start-ups Contact Center Customer Service 44