Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Read on to learn about effective leadership activities you can use in your organization. The role of a call center manager is complex and challenging. Adeel Shabir.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Intercom, Inc.

DECEMBER 19, 2018

What can we do different and better in the year ahead? The best of the blog. Significant digits: 240 blog posts, 18 videos. Scaling a company inherently means getting further away from our initial skill set, the actual abilities that got us up and running in the first place. We killed the blog. On Marketing.

Engineering 150

Engineering Start-ups Gaming Sales 150

CX Accelerator

MAY 28, 2019

On a good day, we are working to resolve customer inquiries as quickly and effectively as we can. The pressure of this reality can accumulate very quickly. Just like in school, the teacher can have great influence over a learner, but not near as much as the cumulative impact of the other students.

Contact Center 140

Contact Center Hospitality Hospitality CX 140

CX Accelerator

MAY 16, 2018

Choose an area in which you can be the very best, and work your butt off in pursuit of this singular objective. I’ve had an insatiable hunger ever since to learn everything I can about Customer Experience and to give knowledge back to the community. The worst was being hoodwinked by a candle warmer.

CX 203

CX Start-ups Gaming Education 203

Intercom, Inc.

FEBRUARY 23, 2022

In today’s episode, we chat with Marilyn about wellbeing practices in and outside the workplace and how to restore good feelings after dealing with stressful situations. Take a minute to savor the good things in life, even if it’s just a warm cup of coffee. can help you challenge overwhelming feelings and see things more clearly.

Start-ups 118

Start-ups Social Media Education Customer Service 118

ProProfs

MAY 4, 2023

This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. Online quizzes can help you improve and maintain workforce engagement in various ways. This can only happen if the employees are engaged.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

CX Journey

SEPTEMBER 19, 2018

It appeared on their blog on March 22, 2018. Well, they're not dead (yet), but companies are certainly looking for alternative approaches to customer and employee listening in light of the fact that survey burnout is a real problem. Image courtesy of Pixabay I originally wrote today's post for CallidusCloud. Which ones, you ask?

Social Media 34

Social Media B2B Voice of the Customer Sales 34