Customer Bliss

SEPTEMBER 27, 2016

Welcome Jennifer LeMieux of Gaffey Healthcare. The payment engine in healthcare – episode overview. Jennifer is Chief Customer Officer at Gaffey Healthcare. For these accounts, they created an audit divided into two essential categories: Risk. The risk category. The reference category.

Healthcare 56

Healthcare Engineering Hospitality Hospitality 56

Zendesk

MARCH 15, 2021

The non-profit organization bills itself as the National Clearinghouse for PPE in the United States, protecting healthcare, essential workers, vulnerable communities, and anyone who needs to be safe in their community by providing equitable access to PPE. We have a vetting team that does nothing but vet different categories of products.

E-commerce 98

E-commerce Non-Profits Healthcare Hospitality 98

Fonolo

JANUARY 31, 2018

We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week. With so much content out there, it’s an honor that you make time for the Fonolo blog.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Totango

SEPTEMBER 11, 2020

Based on their unique product usage, history, industry, and other characteristics, customers can be segmented into categories , allowing for engagements that are both timely and relevant, carrying the right message to help drive value.

Healthcare 81

Healthcare Start-ups Education Customer Relationship 81

Hodusoft

JUNE 28, 2023

This blog post details everything you need to know about the feature, how it works, what are its functions and benefits, as well as how to set it up and configure it. BLF belongs to the former category, but it’s an extremely important feature in a business phone system. Read on and thank us later.

Contact Center 52

Contact Center Hospitality Hospitality Finance 52

Qualtrics

JANUARY 29, 2019

On working in a 24/7 customer experience industry: the only category where the customer lives with the brand 24/7/365. Senior living is the only category where the customer lives with the brand 24/7/365. I had no experience in senior living or healthcare so they asked how I planned on learning it. Net Promoter Score (NPS ? )

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31

Intercom

MARCH 9, 2023

It’s one of the categories we’re most excited about, and we think every business can take advantage of it and needs to be thinking about it. They could be really broad, like cloud computing or the consumerization of healthcare, or narrow, like AI’s impact on customer service.

Customer Service 64

Customer Service AI Machine Learning Technology 64