SurveySensum

NOVEMBER 22, 2021

Closed-loop Feedback: A Comprehensive Guide. What does closed-loop feedback or closing the loop really mean? Why should you close the feedback loop? How to Close the Loop? Types of Closed-Loop Feedback. Inner Customer Feedback Loop.

Close the Loop 52

Close the Loop B2C B2B Customer Feedback 52

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

SurveySensum

DECEMBER 22, 2023

.” – Tanuj With this blog, we will discuss how businesses do NPS gaming and explore strategies to rectify and avoid NPS gaming. But first – why should you focus on AUTHENTIC feedback? The Importance of Authentic Customer Feedback Common Tactics Used to Game NPS Shortcomings of NPS Gaming So, How Do You Do It the Right Way?

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

MARCH 1, 2024

It’s not just MagnetHome, many organizations do the same for either of the following reasons – They either focus only on the NPS score and not only on the feedback Or they don’t know how to properly analyze the NPS feedback (or leverage the power of a robust NPS software for quick analysis ). What does this lead to?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

OCTOBER 24, 2023

Do you want to stay updated with your customer needs and preferences to enhance your product? Well, product feedback surveys are the way to go! And improve your products as per your customer needs and expectations – giving you a competitive edge. Sounds good but, what exactly is product feedback?

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. Armed with this product feedback, you took immediate action.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

SurveySensum

AUGUST 23, 2023

Do you remember receiving emails from brands that you shopped with, asking you How likely will you recommend the particular product to your friends and colleagues? With this blog learn how to create an NPS survey in the easiest way possible with SurveySensum and also understand the importance of NPS. So, let’s dig in!

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. Today’s B2B customer researches, purchases and engages with products online. Collect Customer Feedback from Your Community. Integrate Customer Feedback into Your Business Development Process.

B2B 109

B2B B2C Customer Experience Net Promoter Score 109

SurveySensum

APRIL 8, 2024

This involves innovative product design, superior customer service, or a unique approach to solving market problems. Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

SurveySensum

AUGUST 21, 2023

This blog aims to delve into this subject. Gear up with NPS Surveys Implementing NPS surveys in B2B SaaS effectively can provide invaluable insights into your customers’ perceptions of your products and services over a specific period of time. If they give a high NPS score with good feedback, it means you’re doing great.

Customer Retention 52

Customer Retention B2B Close the Loop NPS 52

Lumoa

DECEMBER 15, 2022

Collecting feedback from customers gives you powerful data to improve performance, making it one of the most valuable and cost-effective business tools. VoC analytics improves products, services, and processes to meet consumer expectations better. As a result, you can prioritize closing the loop with customers as soon as possible.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. When it comes to consistency in product and service delivery, establishing clear standards is key.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

SurveySensum

JULY 21, 2023

That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. Understand Their Needs: Understand their needs by doing research and listening to their feedback. Keep Your Products and Services Updated How can you continue keeping your products and services upgraded with evolving customer needs?

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

SurveySensum

JANUARY 24, 2024

Initially, Alice was excited about these feature requests from the product feedback surveys. A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. Why exactly haven’t we built out this feature until now?

Sales 52

Sales Customer Feedback Start-ups CX 52

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

SEPTEMBER 7, 2023

Sending Relationship NPS Surveys At Regular Intervals Sending Relationship NPS Surveys After Significant Milestones Best Days to Send NPS Surveys Close the Feedback Loop Analyze Impact With Historical NPS and Industry Benchmarks When to Send Transactional NPS Surveys? When to Send a Relationship NPS Survey?

NPS 52

NPS Net Promoter Score Close the Loop B2B 52

Lumoa

AUGUST 18, 2022

Many businesses nowadays apply a voice-of-customer program in their operations and treat them with importance because it shows that they value what people say about a product or service. Furthermore, it fairly makes it easier to close the loop with the customers in the process. Undefined goals.

Customer Journey Map 83

Customer Journey Map Close the Loop Customer Feedback Start-ups 83

SurveySensum

NOVEMBER 14, 2023

You can do that by launching the website feedback surveys. And, to gather website feedback effectively, you need to join hands with an exceptional website feedback tool that can assist you in doing everything from creating the surveys to analyzing them and letting you make data-driven decisions for your business.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

FEBRUARY 24, 2023

After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. So, let’s get started!

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. The Product Impact Framework felt like a natural progression from features to outcome.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. Why is that?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” What is Employee Feedback?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 5, 2023

A few days later, she received an email from Prestige Motors, requesting her feedback on the dealership experience. He expressed his gratitude for her feedback and apologized for the oversight. Now, do you think you will be able to provide constructive feedback to this question? But the dealership didn’t stop there.

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

Totango

NOVEMBER 18, 2020

A digital onboarding process can do just that—accelerate onboarding by methodically teaching your customers how to master your product and begin experiencing value in an efficient, straightforward, and personalized way. . Define the customer segments you want to track closely. Ask for customer feedback and make sure to close the loop.

Close the Loop 78

Close the Loop NPS Customer Feedback Customer Retention 78

SurveySensum

JULY 11, 2023

It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. Make Your Products & Services Easy-Peasy How’d you feel if you use a complicated product? That’s why you must create easy-to-use products and offer convenient services. Frustrating right?

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. And that’s what we’re going to explore in this blog.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 27, 2024

Imagine a company struggling to tap the full potential of their product. They are constantly improving their product but it is not getting reflected in their numbers. So, how can they customize their product according to their customer’s needs and preferences when they do not know the exact pain points of the customer?

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

Zendesk

AUGUST 4, 2021

“In the early days of the startup, the founder is often the lead product developer, chief salesperson, and customer service representative,” writes Joseph Pickens in Business Horizons. So as SaaS startups grow, how can they keep the feedback loop between customers and the company close? But what if you’re not there yet?

Customer Service 98

Customer Service Social Media CX AI 98

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Reasons To Invest in an NPS Software Their perspective represents their sentiments regarding your brand, products, services, and business model. What Is an NPS Software?

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Proven Methods for using Customer Feedback in Marketing 1.

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

SurveySensum

JULY 10, 2023

If not, then this blog is for you. Easy navigation – when products are put in the right places and signs show the way, customers can explore the store and quickly find what they want without getting lost. Clear product descriptions and high-quality images help customers make informed decisions.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

FEBRUARY 6, 2024

The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. So, what is a cancellation survey?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

VOZIQ

DECEMBER 1, 2022

The company reaps the benefits like cost reduction, product improvement, increased customer satisfaction, and much more. Take a look at HBRs blog that clearly states the benefits of customer interaction. What Are Feedback Loops & How Can You Close Them? 4 Techniques for Developing Strategy Insights.

Social Media 40

Social Media AI CX Customer Satisfaction 40

VOZIQ

DECEMBER 1, 2022

The company reaps the benefits like cost reduction, product improvement, increased customer satisfaction, and much more. Take a look at HBRs blog that clearly states the benefits of customer interaction. What Are Feedback Loops & How Can You Close Them? 4 Techniques for Developing Strategy Insights.

Social Media 40

Social Media AI CX Customer Satisfaction 40