blog create-data-rich-customer-profile 
Totango
NOVEMBER 8, 2023
Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.
Fonolo
MARCH 21, 2024
Without it, mayhem would quickly ensue when calls come rushing into your contact center without any way to prioritize them or create order. Instead of the chaos, picture this: shorter hold times, happier customers, and efficient call routing — all at your fingertips. The customer is free to go about their day. How Does it Work?
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Comm100
SEPTEMBER 26, 2023
In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must. While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization.
Totango
MAY 13, 2022
Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.
Execs In The Know
OCTOBER 9, 2022
Capture customer sentiment and learn from it. Contact centers are an organization’s window into customer feedback, trends, and sentiment. Gathering this data and making it actionable for CX leaders and contact center associates can be a challenge. Streamline the agent experience to better serve customers.
Uniphore
JANUARY 25, 2022
A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Every conversation we have contains a deep undercurrent of emotional data that we, as humans, interpret and respond to unconsciously. Cisco predicts that over 80 percent of internet data will be video by this year. Ah, 2022, a new year. Not so fast.
Comm100
MAY 8, 2021
Note: This blog post was originally published in October 2020 but has since been updated to include the latest research, up-to-date features, and pricing. Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized.
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