Fonolo

JULY 5, 2023

Here’s your complete guide to improving customer perception of your business. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. What is Customer Perception? Customer perception describes the way your customers think and feel about your company.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. But like every other tool, Formstack has its drawbacks. Let’s dive in.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

SEPTEMBER 22, 2023

To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. Not just that.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

FEBRUARY 6, 2024

” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. Yes, this hurts like a breakup! But fret not; there is one thing you can do! Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

SEPTEMBER 25, 2023

In this blog post, we will discuss the importance of customer feedback for video marketing and share tips on how to collect and use feedback to improve your video marketing strategy. Establish an emotional connection with your audience: Video marketing revolves around establishing an emotional connection with the audience.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Comm100

OCTOBER 19, 2022

A good chatbot will deliver exceptional value to your customers during their buying journey. It boosts customer engagement because it’s quick, simple, and puts the user in the driver’s seat. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience. What Is a Chatbot?

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

Lumoa

DECEMBER 15, 2022

It’s a strategy that many companies have used for years to understand and prioritize customer needs. However, how VoC data is collected, analyzed, and acted upon has changed. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Fonolo

AUGUST 4, 2020

Here’s your complete guide to improving customer perception of your business. In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. The current COVID crisis is already impacting customer perceptions of brands. What is customer perception?

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

ProProfs

OCTOBER 26, 2022

In this blog, you’ll learn all about customer service assessments, including how to create and optimize them and what skills and attributes to measure using them. Depending on the type – scored or personality, such tests may provide a score/percentage or a personality analysis as the outcome. . Soft skills assessments .

Customer Service 52

Customer Service Entertainment Start-ups Sales 52

Uniphore

OCTOBER 21, 2021

Uniphore’s advanced conversational AI for sentiment, intent and emotion analysis, together with Jacada’s workflow and desktop automation empower agents with the most comprehensive agent-assist solution, U-Assist. PALO ALTO, Calif. , Superior Business User Friendly UX.

Contact Center 189

Contact Center AI Education Healthcare 189