Comm100

APRIL 30, 2020

Most live chat teams around the world have found themselves working from home, possibly for the first time ever. Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. Motivate with proactive chat. Provide answers with a flexible knowledge base.

Omnichannel 52

Omnichannel AI Social Media Start-ups 52

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. Beginning in 2015, we expanded beyond regular blog posts to publish books containing our insights and opinions.

Start-ups 220

Start-ups Customer Expectations Sales Innovation 220

Hodusoft

OCTOBER 4, 2023

That’s why contemporary businesses must be proactive in exploring strategies and solutions to optimize their communication expenditures. In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Read on and thank us later.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. But how do you know who is going to be a good match for your team? This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Intercom, Inc.

MAY 2, 2018

Since IBM coined the term “Help Desk” in the 1970s, customer support has come a long way. Live chat” implies an almost instant response, and many customer support teams are often concerned with managing the volume of messages that might come from adding live chat to their site or app. And it’s not just for help docs either.

Start-ups 190

Start-ups Customer Expectations 190

Intercom, Inc.

FEBRUARY 14, 2018

A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our Product team. So we asked our team what makes Intercom different to where they’ve worked before. What follows are our teams’ answers to the question of what makes Intercom different.

Engineering 188

Engineering Start-ups Sales Technology 188

Intercom, Inc.

OCTOBER 31, 2019

By retiring technologies proactively , you can remain focused on consistently moving the needle. Technology helped us put a man on the moon, but the interface between the human and technology can have huge impact on whether or not we can take advantage of that, particularly at scale. Balancing human-computer interaction.

Start-ups 169

Start-ups Technology Technology AI 169

Comm100

MAY 8, 2021

Note: This blog post was originally published in October 2020 but has since been updated to include the latest research, up-to-date features, and pricing. To help you find the top free live chat for your website, we have put together a list of the best software on the market and highlighted their key features and drawbacks.

CRM 86

CRM Social Media Start-ups Customer Satisfaction 86

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.)

AI 118

AI Start-ups B2B Predictive Analytics 118

Comm100

FEBRUARY 7, 2018

But you’re not alone — we’ve compiled this checklist of things to consider when evaluating different providers to help you stay on track. Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Choosing a customer engagement software solution can be daunting.

Social Media 41

Social Media CRM Invoicing Omnichannel 41

Qualtrics

MAY 8, 2020

If you are using surveys as part of your strategy, we have added two well-being questions to our K-12 Remote Learning Pulse Check-in and our Remote Educator Pulse Check-in free solutions to help you gather the information you need to make informed decisions. Consider establishing a team to manage your text data at scale.

Education 26

Education 26

Comm100

FEBRUARY 5, 2018

This blog post aims to demystify customer engagement software by identifying the kinds of engagement tools that are out there, and what these tools are good for. Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 7, 2018

To help empower customers, Gartner , Snowforce data , and Medium have all written articles advising businesses on the best way to negotiate terms with Salesforce. Will agreeing to this software’s conditions help you achieve your goals for this time frame, or could it hinder growth? Look at your 3-month, 6-month, and 12-month plan.

CRM 41

CRM Social Media Start-ups Touchpoint 41