SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. How Did We Evaluate InMoment Alternatives? So, let’s start exploring.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. Why is that?

Text Analytics 52

Text Analytics NPS Outlook CX 52

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. How to take actions on customer experience? Long-term actions are based on the analytics results of the customer feedback. Acting on customer feedback doesn’t mean doing one thing. So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Zendesk

APRIL 5, 2022

How do you make that happen? It’s all about providing buyers with the tools, training, and resources they need to successfully use your products or services. SaaS and B2B organizations (especially those with subscription models) often require customer enablement. With a customer enablement strategy.

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. Leverage Voice of Customer Feedback. Leverage Voice of Customer Feedback.

B2B 62

B2B VOC Customer Feedback Voice of the Customer 62

SurveySensum

FEBRUARY 24, 2023

After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. So, let’s get started! of those occurring online.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Totango

JUNE 9, 2020

How to Encourage Renewals. Customer retention is the lifeblood of the SaaS and subscription industry. Customer retention is the lifeblood of the SaaS and subscription industry. For the SaaS enterprise, that means adapting traditional customer renewal best practices to suit the current conditions. Demonstrate Value.

Start-ups 62

Start-ups Construction Finance Customer Retention 62

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. How to take actions on customer experience? Long-term actions are based on the analytics results of the customer feedback. Acting on customer feedback doesn’t mean doing one thing. So let’s start!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Customer Experience has become a top priority for businesses in 2020.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals.

Net Promoter Score 107

Net Promoter Score Social Media Customer Journey Map Customer Relationship 107

ClientSuccess

MARCH 27, 2017

In past posts, we’ve explored different models of how to set up teams , what metrics to use when measuring retention and churn, how to align the department with other teams, and even how to onboard customers to a product. Product Usage = Value. Product usage alone doesn’t tell the whole story. Not so fast.

Net Promoter Score 46

Net Promoter Score NPS B2B Customer Retention 46

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Zendesk

MAY 26, 2022

81 percent of buyers research products online before contacting sales, so if your company doesn’t have a bit of advertising skin in the game, you’re not getting very far. Keep reading as we explore what sales collateral is and how to use it to springboard sales rep success. Customers need to know what they’re buying.

Sales 97

Sales CRM B2B Start-ups 97

Intercom, Inc.

DECEMBER 12, 2018

In this guide we’ll show you how your business can navigate the martech landscape to build a lean, productive marketing stack, and how some of the fasted growing software companies are building theirs. – lie beyond the realms of this article but one thing is clear: this market is HUGE. Strategy first, technology second.

Technology 223

Technology Technology B2C B2B 223

Intercom, Inc.

NOVEMBER 23, 2022

And today’s guest knows just how much it takes to make it work. In 2012, looking to build something of his own, Patrick founded ProfitWell , a suite of products to help SaaS companies grow by optimizing pricing, reducing churn, and getting accurate revenue reporting. Now, this isn’t the first we’ve heard of Patrick.

Start-ups 118

Start-ups Sales Government B2B 118

Intercom, Inc.

AUGUST 2, 2018

If you ask Claire Vo to describe product managers with one adjective, it’s greedy. It’s a term that Claire, VP of Product Management at Optimizely , uses endearingly. Prior to that, Claire led product management and user experience teams at several eCommerce and tech companies, including Electronic Arts and uShip.

Engineering 140

Engineering Start-ups B2B Sales 140