SurveySensum

SEPTEMBER 18, 2023

This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product. When conducted effectively, these surveys help you refine your app’s features and functionality. What is an In-App Survey?

Start-ups 52

Start-ups Gaming Customer Feedback NPS 52

Intercom, Inc.

APRIL 30, 2020

So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. Since unveiling the Intercom App Store in 2018, we’ve worked with many of you to launch over 240 apps on the Intercom platform. Here’s how they work.

Sales 223

Sales Start-ups Customer Relationship Technology 223

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. It should have asked Jess about her experience with the app – “ Please rate your booking experience with our app. ” Now, this question is clear.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Lumoa

JANUARY 11, 2022

For that, leaders should stop spending all their time collecting and analyzing by trusting it to the right tools and spend time on driving product and customer experience changes by looking at the results of customer feedback. It is all-in-one SaaS platform for collecting and analyzing customer feedback, including NPS feedback.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Clients who are active users are more likely to renew, while inactive users are more likely to churn.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly.

Customer Journey Map 82

Customer Journey Map Sports Innovation Touchpoint 82

SurveySensum

FEBRUARY 6, 2024

A cancellation survey is a set of questions sent to users to determine why your customers are leaving. The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. So, what is a cancellation survey? ” But, why bother with all this?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Intercom, Inc.

FEBRUARY 16, 2021

Maybe this seems irrelevant to you because you use a design system at work and rarely create patterns from scratch, or you feel that you simply don’t have the time to refine your user interface (UI) designs. Originality is the holy grail of creativity. But does true originality exist in design or is it always influenced by what came before?

Start-ups 283

Start-ups Transportation Innovation Technology 283

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Ease of use: how user-friendly is the platform? The best way to gain this information is through customer engagement. Video tutorials and transcripts.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! But here’s the flip side: Did you know that a whopping 88% of users won’t return after a bad user experience? So, what’s this User Experience thing?

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Intercom, Inc.

APRIL 25, 2018

One of the most exciting concepts is the customizable home screen, the start screen you see when you open the Intercom Messenger on an app or website. Using apps, you can create tailored experiences for leads and customers when they open the Messenger. This was a framework to allow Messenger apps to be sent in conversations.

Start-ups 215

Start-ups Sales 215

Intercom, Inc.

SEPTEMBER 26, 2018

The channels can vary, but at Intercom we focus on a mix of email, in-app messages and bots since this is what our product offers. For a productivity app an engaged user should be logging in every day to add and complete items, whereas for tax software, an engaged user might only log in a couple times a year.

Start-ups 202

Start-ups Customer Feedback Sales 202

Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

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Zonka Feedback

JULY 31, 2023

In this blog post, we'll explore a list of the best in-app survey questions based on different use cases to gauge valuable customer insights. When it comes to creating a product that delights the users, their input is invaluable. But how can you gather real-time, contextually relevant product feedback ?

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Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway?

Start-ups 137

Start-ups Gaming Sales 137

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. As a result, users started accessing tailored workout plans and nutrition guidance seamlessly. Let’s dive in!

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

SurveySensum

OCTOBER 24, 2023

Well, product feedback surveys are the way to go! And yes, to make the process easy – it is always recommended to have an efficient product feedback platform. Sounds good but, what exactly is product feedback? And how to create compelling product feedback surveys? What are Product Feedback Surveys?

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. That’s why, users have started seeking alternatives. Usability and User Interface: Usability and user-friendly interfaces matter because they affect how easy a tool is to use.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

Totango

JANUARY 3, 2024

4 key behaviors shaping the next generation of CS As we look towards the future, we’ve identified four key behaviors shaping the next generation of customer success: leading with business growth, starting with customer results in mind, using adoption and feedback to drive advocacy, and leaning into enterprise integration.

Business Growth 111

Business Growth Innovation AI Start-ups 111

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

NOVEMBER 14, 2023

Is your website designed user-friendly? Well, most users leave a website if they don’t find it well-designed or can’t locate the information they’re looking for. So, how can you determine whether your website is user-friendly? You can do that by launching the website feedback surveys.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

SEPTEMBER 26, 2023

Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. What is Product Adoption?

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What is a Website Feedback Tool?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Intercom, Inc.

SEPTEMBER 7, 2018

In the past month, we have unveiled our new Custom Bots feature , an ever-increasing library of apps and new integrations to help these teams boost their performance, automate workflows, increase conversions, focus their time and get more done. Performance-enhancing apps. Discover 100+ apps to acquire, engage and retain more customers.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. As a result of these drawbacks, users look for other alternatives. Here’s how.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Uniphore

OCTOBER 26, 2021

New Program Provides Foundation to Support Large-Scale Enterprise Digital Transformation Efforts with Leading Conversational Automation Solutions PALO ALTO, Calif., October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its

Innovation 179

Innovation AI Artificial Intelligence Sales 179

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. Additionally, new users often face a learning curve while navigating its features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Totango

FEBRUARY 11, 2022

Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy.

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

Intercom, Inc.

JANUARY 2, 2019

Teams can even customize the appearance of the home screen for leads and users, so they can ensure they’re showcasing the right actions and resources for each audience. In 2018, we also launched our public Intercom App Store , which has over 130 apps and integrations that help you streamline your workflows and increase your productivity.

Start-ups 141

Start-ups Sales CRM Technology 141

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. They can handle basic queries, guide users, or escalate issues to human agents.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Real-Time Feedback: Traditional survey methods often result in delayed feedback. Enter mobile survey tools.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52