SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority. What is B2B Customer Experience?

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

B2B 99

B2B Customer Journey Map Social Media Net Promoter Score 99

Zendesk

NOVEMBER 15, 2021

In the early 2010s, the Age of the Customer emerged. The Age of the Customer continues today—and the data shows it. Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers. What is customer trust?

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. So, that team is kind of like the architect who designs the journey for the customer.

Customer Journey Map 62

Customer Journey Map Touchpoint Start-ups Engineering 62

Comm100

NOVEMBER 10, 2021

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the while keeping a high level of service quality. This will help to guide your expectations and set targets throughout chatbot deployment.

Customer Service 76

Customer Service Social Media Artificial Intelligence AI 76

Totango

OCTOBER 1, 2020

Dynamic customer engagement is key to building strong relationships with your customers. Customer engagement connects your customers with your company, through both personal and digital communications. By maximizing this communication , you can strengthen your customer relationship and increase customer loyalty.

Start-ups 71

Start-ups Customer Loyalty Customer Relationship Sales 71

Totango

SEPTEMBER 24, 2020

Making your customers successful is ultimately about delivering value —you can create value for your customers by placing them in a position to grow their enterprise through the efficient use of your product to meet their business challenges. The Importance of Creating Value for Customers. Customizing Communication and Offers.

Start-ups 78

Start-ups Education Customer Retention Customer Satisfaction 78

Shep Hyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. 2023 will be all about customer lifecycle management (CLM). They share their top 5 unified communications predictions for 2023.

AI 65

AI Contact Center Technology Technology 65

SugarCRM

SEPTEMBER 22, 2022

Customers will leave after a bad experience with your company, meaning customer experience (CX) is the difference between red and black in your business ledger. If you can’t differentiate by consistently delivering an exceptional and effortless experience, your customers will move on to your competition.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Just by using software, you can scale from one customer representative agent to one thousand and back again without dealing with any downtime. Prospective customers like to feel like they matter.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Totango

AUGUST 11, 2021

The quality of your customers’ experience impacts satisfaction and retention. Here are 7 digital customer experience best practices. We’ll cover strategies for enhancing experience throughout your customer’s lifecycle, with an eye toward increasing retention. Incorporate Personalization.

Artificial Intelligence 117

Artificial Intelligence Customer Experience Net Promoter Score Customer Satisfaction 117

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Read on to learn the keys to effective customer success for SaaS clients.

Customer Journey Map 102

Customer Journey Map Net Promoter Score B2C Customer Satisfaction 102

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. While personalized and targeted ads resonate well with prospects, they usually click through to a homepage. Strategy first, technology second. Promote it.

Technology 223

Technology Technology B2C B2B 223

Intercom, Inc.

JUNE 12, 2019

That’s why we recently launched Product Tours , which makes it easy to create an engaging, interactive, personalized and relevant onboarding experience for your users. Get to know your customers’ needs. At what point in your users’ lifecycle does onboarding need to be completed? How Product Tours leverages user context.

Education 182

Education Start-ups 182

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. Onboarding tips for a new app.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Zendesk

NOVEMBER 1, 2021

How are customer success and customer experience different? Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions. What is the difference between customer success and customer experience? Customer success teams.

Customer Experience 98

Customer Experience Net Promoter Score Touchpoint CRM 98

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Totango

JULY 30, 2021

This is kind of what it’s like trying to make a Business Intelligence (BI) tool work as a Customer Success (CS) tool. You’ll have the right ingredients (data) but you won’t have the recipe (data application) to help you succeed. What is Customer Success Software? What is Business Intelligence Software? .

Scorecard 73

Scorecard Start-ups Gaming Customer Retention 73