Comm100

JUNE 23, 2022

Students want fast and convenient digital support that matches their lifestyle and expectations, and that is why more and more schools are adopting live chat – the only channel that can deliver on this. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat.

Compliance 82

Compliance Education CRM Healthcare 82

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Comm100

MARCH 7, 2023

In this blog, we’ll reveal some of the key responses from the survey, including what communication channels matter the most to students when choosing which school to join. Live chat allows students to easily reach out to potential schools without committing to anything, breaking down a key barrier to engagement.

Education 69

Education Technology Technology 69

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Tangerine first introduced Comm100 Live Chat to customers to improve the accessibility and speed of their customer service. Reducing repetitive work.

Customer Service 84

Customer Service AI Technology Technology 84

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Education 84

Education Social Media AI Technology 84

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 85

Government Customer Service Customer Satisfaction CX 85

Hodusoft

MAY 10, 2024

In this blog post, we will discuss everything about virtual call centers and contact centers, starting from what they are, history and evolution, benefits they offer to contemporary businesses, and how to choose the right virtual call center and contact center software. What Are Virtual Call Centers and Contact Centers?

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Totango

APRIL 18, 2023

The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely. Register for the May 4th event here. Totango’s automated integrations and AI assistant features are rolling out in beta in Q2.

Innovation 101

Innovation AI Engineering Sales 101

Comm100

JUNE 6, 2023

Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students. To help tackle this issue, colleges can adopt live chat. Employ a stepped-care model Mental health issues in college students vary widely.

Education 52

Education 52

Customer Bliss

DECEMBER 16, 2020

During this time, you have to be relevant and unite your organization to improve your customer’s lives. Excerpt from my chat with my friends at @SweeneyAgency ) #leadershipbravery #CX pic.twitter.com/5vzSdhTz8c. Pick a few things that will benefit the whole organization versus every silo trying to get in their list.

Customer Experience 122

Customer Experience CX Customer Service 122

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. To reach this demographic, living online, higher education institutions need to be in all the digital places that students are. . Be available where they are .

Omnichannel 79

Omnichannel Social Media Education AI 79

SurveySensum

NOVEMBER 29, 2023

Let’s find it out in this blog along with in app customer feedback best practices. Benefits of in-app customer feedback 4 Channels to conduct in-app customer feedback In-app feedback forms In-depth feedback methods App-store feedback Customer support channels Conclusion What is In-app Customer Feedback?

Customer Feedback 52

Customer Feedback Touchpoint Customer Expectations Customer Experience 52

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Speed up support with live chat. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support.

Omnichannel 74

Omnichannel Social Media Start-ups Innovation 74

SurveySensum

MARCH 12, 2024

In this blog, we will explore the basics of survey logic, its different types, and how it can benefit you in various ways. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 4. This makes the survey feel more like a chat, keeping the respondents interested.

Start-ups 52

Start-ups Actionable Insights Retail Gaming 52

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

Customer Service 85

Customer Service Omnichannel Social Media AI 85

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. To satisfy these consumers, organizations are turning in droves to live chat.

Omnichannel 52

Omnichannel Contact Center CRM Social Media 52

Comm100

NOVEMBER 10, 2020

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and with real-time live chat, a company of any size can deliver. In today’s digital-first world, live chat has become the most popular digital communication channel.

E-commerce 52

E-commerce Engineering Healthcare CRM 52

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. On the other hand, live chat represents human warmth, understanding, expertise, and the ability to connect. What is live chat?

Customer Service 58

Customer Service E-commerce Start-ups Sales 58

Customers That Stick

FEBRUARY 19, 2015

Enter live chat. Live chat contains a number of attributes that contribute to hassle-free experiences. Live chat allows organizations to assist online customers in real time. Live chat seems like a no-brainer. Live chat is not for every customer, or every organization.

Customer Service 157

Customer Service Start-ups Technology Technology 157

Provide Support

SEPTEMBER 18, 2017

Cheat Sheet for Live Chat Operators. Chat etiquette plays a huge role in customer service. How to treat the customer to be able to appreciate all these benefits and escalate your service to a more professional and human level? Published in Provide Support Blog , 2017. Read more. © 2003 - 2017 Provide Support LLC.

Customer Service 111

Customer Service Sales 111

Provide Support

FEBRUARY 4, 2018

The benefits of real-time visitor monitoring in chat support. As a live chat software provider , we saw many of our clients adding direct messenger links to their websites and missing on the opportunity to see additional details about their customers and improve the quality of their customer service. Read more.

Customer Service 84

Customer Service 84

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Customer Service 81

Customer Service Machine Learning AI Social Media 81

Comm100

MAY 23, 2022

Live chat and chatbots, on the other hand, deliver the support that students now demand – fast, convenient, and personalized. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Damaged CSAT. Higher operating costs.

Education 52

Education Transportation CX Start-ups 52

Comm100

FEBRUARY 15, 2022

Along with these connection methods come services like live chat that can expand the ways that customers reach out for support. In this blog, we’ll be looking at the ways that Comm100 Live Chat meets government requirements for accessibility. How is Comm100 Live Chat compliant with accessibility laws?

Government 52

Government Customer Service Compliance Technology 52

Comm100

FEBRUARY 12, 2023

In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. Introducing a university chatbot is an ideal way to provide self-service to students in a way they’re comfortable accessing it – using a familiar chat interface.

Education 72

Education Social Media Technology Technology 72

Hodusoft

JANUARY 17, 2024

In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. To put it simply, it brings together voice calls, video calls, live chat, web chat, instant messaging, email, social media, and more. Some may want to chat as they browse a website.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

Comm100

DECEMBER 13, 2021

In our digital-first world, live chat serves as the perfect solution to achieve this. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Live chat improves member experience .

CX 52

CX Start-ups AI Technology 52

Comm100

APRIL 21, 2022

This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones. Live chat leads credit union digital transformation. Live chat is quickly becoming a necessity for credit unions, and it’s not hard to see why.

Technology 56

Technology Technology Compliance AI 56

Comm100

MARCH 6, 2022

We’ve looked at how live chat can help credit unions improve member engagement , but to take this to the next level, chatbots are essential. In this blog, we’ll look at the top 3 reasons why chatbots in credit unions are key to improving member experience and engagement, and why more and more credit unions are adopting them.

Start-ups 63

Start-ups CX Technology Technology 63

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. But how do you staff live chat for your marketing without ballooning your headcount? Benefits of chatbot marketing: Never miss a lead.

Sales 177

Sales Start-ups Engineering Technology 177

Aquire

JULY 30, 2021

With one simple tweet, status update, or blog post, they can reach thousands of people right away. Offer live chat. Live chat applications on websites provide a quick means of communication with customer service representatives and a way to resolve customers’ challenges. Not least the fact that customers love it.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98

UJET

AUGUST 5, 2020

Now after being in Munich for almost two years, I’ve had time to reflect on the benefits, drawbacks, and lessons learned about working remotely while living abroad. While I could go on and on about personal growth, many of the same lessons and insights I’ve gained personally have also benefited me professionally.

Start-ups 133

Start-ups Actionable Insights 133

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Live chat is at the core of this movement. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’.

Customer Service 63

Customer Service Omnichannel Social Media AI 63

Comm100

OCTOBER 28, 2021

As higher education institutions look for new ways to engage their students, many are turning away from traditional phone support to invest in accessible and mobile-friendly technologies like live chat. Live chat allows students to reach out on their own terms using their preferred method of communicating. 24/7 service

Education 52

Education AI Social Media Invoicing 52

Provide Support

DECEMBER 17, 2018

Live chat has become integral part of modern e-commerce websites. No matter whether you are a large retailer or run a small business, live chat feature added to your website will help you not only interact with your customers in real time but also engage prospects while they are browsing your store. Read more.

E-commerce 49

E-commerce Retail Customer Service 49

Totango

FEBRUARY 2, 2021

A distinguishing benefit of customer success software is that it empowers you and your customer to share updates and view results in real-time. You and your customer might set a goal of reducing FRT for live chat support to less than two minutes.

Customer Satisfaction 127

Customer Satisfaction Customer Service 127

Comm100

JANUARY 17, 2024

How does it benefit organizations and customer experience? Agent Assist Agent Assist supports live agents by monitoring conversations in real-time and suggesting appropriate responses that the agent can send to the customer. Every party benefits – so here’s a deeper look into why every organization should be leaning into automation.

AI 77

AI Customer Service Technology Technology 77