Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

Contact Center 140

Contact Center VOC Social Media AI 140

SugarCRM

JUNE 14, 2021

Regardless of the industry, or the size of the business, marketers are all in pursuit of the same goal: Lead generation. Lead Generation and the High-Definition Customer Experience (HD-CX). That key innovation now finds its fullest expression in the high-definition customer experience, HD-CX is the new marketing standard.

B2B 45

B2B Predictive Analytics Innovation CX 45

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. It’s also the processes that support the teams making good customer service happen. How has customer service changed?

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Intercom, Inc.

AUGUST 15, 2018

You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. Find a sponsor , not a mentor — someone who is in the room when opportunities arise and makes sure your name comes up. For the first week, 90 percent of your job is listening to what matters to the people on your team.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Totango

OCTOBER 25, 2022

Your customer success team structure forms the organizational backbone supporting your CS strategy. A well-designed structure can help you streamline your operations for greater efficiency to deliver your customers better results. What Is Customer Success? What Is Customer Success Team Structure?

Sales 94

Sales Customer Satisfaction Start-ups CRM 94

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.

Customer Service 182

Customer Service Start-ups Education Gaming 182

ProProfs

MAY 31, 2022

This blog will guide you through the entire evaluation process to help you create some of the best training programs to assess your learners. This blog will guide you through the entire evaluation process to help you create some of the best training programs to assess your learners. hours annually in 2020.

Sales 52

Sales Construction Compliance Start-ups 52

Zendesk

MARCH 19, 2021

In our Customer Experience Trends Report 2020 , we uncovered a startling statistic: about 50 percent of respondents said they’d switch to a competing brand after just one bad customer experience. Consumers will compare your business’ support and customer experience to the biggest and best competitors.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. It boosts customer engagement because it’s quick, simple, and puts the user in the driver’s seat. What Is a Chatbot?

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

MAY 3, 2023

This guide will walk you through everything you need to know in order to understand, measure, and reduce call abandonment in your contact center. This guide will walk you through everything you need to know in order to understand, measure, and reduce call abandonment in your contact center. What is an Abandoned Call?

Contact Center 75

Contact Center Net Promoter Score Customer Satisfaction Start-ups 75

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technology 223

Technology Technology B2C B2B 223

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Comm100

FEBRUARY 10, 2022

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users.

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52

ClientSuccess

APRIL 25, 2018

There seems to be rigorous debate in the SaaS customer success space about the value of measuring customer satisfaction through various survey methodologies, whether CSAT, NPS or CES (customer effort score). For a SaaS company, your customers ultimately speak with their feet and their wallet in the form of renewals.

NPS 55

NPS Start-ups Customer Satisfaction 55

Intercom, Inc.

OCTOBER 22, 2019

Good onboarding isn’t just about introducing new signups to your product’s features – it’s a continual process of guiding people towards success with your product. As our Co-founder and Chief Strategy Officer Des puts it, “ customer retention is the new conversion. ”. Plan your onboarding strategy. The C.A.R.E.

Start-ups 200

Start-ups Customer Retention Touchpoint Education 200

Comm100

FEBRUARY 22, 2018

How can two Chatbots with the same range of abilities deliver two completely different customer experiences? Whether you’re designing a Chatbot yourself or outsourcing to a third party, it’s important to know what Chatbot decision trees are, and how you can use them to program your Chatbot successfully. Source: Liam Pozz.

Start-ups 46

Start-ups Artificial Intelligence Entertainment Customer Expectations 46

Comm100

FEBRUARY 22, 2018

How can two Chatbots with the same range of abilities deliver two completely different customer experiences? Whether you’re designing a Chatbot yourself or outsourcing to a third party, it’s important to know what Chatbot decision trees are, and how you can use them to program your Chatbot successfully. Source: Liam Pozz.

Start-ups 40

Start-ups Artificial Intelligence Entertainment Customer Expectations 40