Help Scout

AUGUST 15, 2018

To build an inclusive company culture, however, we need to understand how people from all backgrounds feel about their workplace, so we have to ask the questions. It’s been just over a year since Help Scout last conducted our first demographic survey and shared the findings publicly. I can be my authentic self at Help Scout.

Legal 40

Legal Engineering 40

Comm100

OCTOBER 28, 2021

In this blog, we’ll be looking at just a handful of use cases that higher education chatbots can handle. . As knowledge resources are built for support agents, the focus is always on finding common answers to frequently asked questions. 24/7 service . Today’s students expect support whenever and wherever they are.

Education 52

Education AI Social Media Invoicing 52

Intercom, Inc.

FEBRUARY 23, 2022

Most of us have been working remotely, isolated from friends, family, and coworkers, uncertain of what the future might bring, and it has all taken a toll on our mental health. In the face of what some have dubbed the “Great Resignation”, the question is: how do you get employees to stay?

Start-ups 118

Start-ups Social Media Education Customer Service 118

Qualtrics

JANUARY 30, 2019

Hear from BuzzFeed’s Chief People Officer, Lenke Taylor about how they’re employing technology to answer common HR questions, encourage employees to network with colleagues, act on employee feedback, and more. On creating a culture of feedback: Our starting point is our annual employee survey from Qualtrics. Over to Lenke!

Entertainment 20

Entertainment Start-ups Technology Technology 20

Callminer

MAY 11, 2020

Companies should also consider employee satisfaction surveys to get a feel for the company culture from your front-line workers’ point of view. He also runs a blog on customer service called Focus On The Customer. Meet Our Panel of Customer Service & Customer Experience Managers: Anh Trinh.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. Website-based service chatbots can be used as advanced knowledge bases, promoting self-service and helping customers answer simple questions. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. Typically embedded in live chat software on websites, website visitors can ask the chatbot questions and receive an immediate answer based on content and material that the bot has been trained on.

Education 64

Education AI Sentiment Analysis Artificial Intelligence 64