ClientSuccess

DECEMBER 19, 2022

In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team. Upselling & Cross-Selling Playbook: CSMs are responsible for ensuring that customer relationships remain strong and can be leveraged for additional sales opportunities.

Education 72

Education Customer Relationship Sales Customer Service 72

The Customer Service Blog

MARCH 21, 2024

John Lewis is a company I have mentioned numerous times in my blog over the last few years. In fact one of the very first articles in this blog - way back in 2016 - was about them (you can read the article by clicking here ). After all, this entire blog is about customer service! Darren Bugg Editor, The Customer Service Blog.

Retail 57

Retail Finance Sales Customer Service 57

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Model 1: Sales owns new logos, expansion and renewals In model one, the core sales team maintains ownership of all sales (or “commercial”) aspects of the relationship.

Sales 71

Sales Customer Relationship Customer Retention 71

Beyond Philosophy

AUGUST 25, 2019

Imagine you are selling a used car. How would that be different from selling your vehicle to a stranger? People act differently in various types of relationships and transactions. There are advantages and disadvantages to each of these relationships from a firm’s perspective. Would you haggle as hard?

Customer Expectations 143

Customer Expectations Gambling Start-ups B2B 143

ClientSuccess

FEBRUARY 22, 2023

In addition, customer success is focused on building long-term relationships with customers and helping them achieve ongoing success. The success of customer success is typically measured by metrics such as customer retention rate, upsell/cross-sell revenue, and customer satisfaction scores.

Customer Satisfaction 70

Customer Satisfaction Education Customer Retention Customer Relationship 70

Zendesk

FEBRUARY 17, 2022

These tools organize the selling process and automatically capture all customer names and activities, saving sales reps valuable time. They’ll sift through blogs, review sites, social media posts, and forums to explore solutions and get feedback from people with similar circumstances to their own. The CPA clicks on the blog post.

Social Media 98

Social Media Sales Education CRM 98

VOZIQ

AUGUST 13, 2023

However, in order to win fan customers and increase these numbers, a complete rethinking of customer relationship management and a departure from the customary key performance indicators is necessary. Develop a wonderful client experience, sell more, and boost revenues by David Y. Get the book by clicking here.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Zendesk

MAY 25, 2022

You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Best-selling author, podcast host, and influencer Colin Shaw is also worth following. Start reading these blogs. Most of the CX influencers we mentioned before have their own blogs.

CX 98

CX Social Media Start-ups Sports 98

TeamSupport

NOVEMBER 11, 2020

Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue. Sell More Efficiently. Through guided automation, sales teams have more autonomy to configure and sell services and the entire end-to-end process becomes faster.

Engineering 98

Engineering Education Sales Technology 98

CX Accelerator

JANUARY 11, 2021

The idea of being a provider of customer service that happened to sell shoes gave us the idea that service is our big differentiator and a real asset.". They revered the customer relationship and upended everything else. Back to CX Accelerator Blog Home Customer service as a differentiator. ,

CX 182

CX Innovation Contact Center Education 182

TeamSupport

DECEMBER 7, 2020

Here at TeamSupport we talk a lot about tools you can use to gauge customer sentiment and measure the overall health of the relationship you have with each of your customers. This blog series explores four types of sales opportunities that can be identified by customer support using automation triggers from support tickets.

B2B 98

B2B Sales 98

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. Comm100 Live Chat offers proactive support too.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Uniphore

NOVEMBER 23, 2021

Never Miss a Thing Subscribe to our blog for the latest industry news, updates and more from Uniphore. In professional roles spanning 22 years, he has led large, diverse, and geographically spread teams to sell and deliver complex Consulting, Business Analytics/AI programs, GIS, and process solutions.

E-commerce 130

E-commerce Innovation Compliance AI 130

Intercom, Inc.

APRIL 13, 2018

Upselling is hard because when a relationship has already been established, it’s not always easy to know when to re-engage and offer something new. Take advantage of the very technology you’re selling. Integrate the product into your efforts. One of the best ways to make an upsell happen is to integrate the product into your efforts.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Beyond Philosophy

FEBRUARY 5, 2015

Most brands and corporations get by on transactional approaches to customer relationships. Beyond simply selling a product or service, these ‘experiential brands’ connect with their customers. IKEA might get away with selling super-expensive furniture, but they don’t. Optimal customer relationships are a key priority.

CEM 156

CEM Customer Experience B2C Customer Loyalty 156

ClientSuccess

MARCH 9, 2020

In this post, we will look at the differences between customer success and customer experience and explore how finding the sweet spot between the two can help optimize and nurture long-term customer relationships. At its core, customer success is the culmination of the value of a customer relationship in the eyes of a vendor.

Customer Experience 97

Customer Experience Customer Relationship NPS Start-ups 97

Lightico

MARCH 23, 2022

In this blog post, we will discuss the MGA business model and explain the differences between an MGA and a broker. Brokers often receive a commission for selling insurance products. If an MGA sells a policy, however, they do not get paid a commission. MGAs also tend to sell more expensive insurance products.

Retail 52

Retail Innovation Sales Customer Service 52

ClearAction

NOVEMBER 11, 2022

In this holiday season, we’re reminded to ponder the good, express and celebrate thankfulness, and give gifts to convey appreciation for our relationships. It stimulates gratitude for relationship value. Watch this blog for the follow-on article that explains gains from employee experience strategy next week.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Beyond Philosophy

JULY 14, 2015

Sometimes we have a relationship we think is good, but it really isn’t. It’s true in friendships, marriages, and yes, even business relationships. There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think. A relationship is a two-way street.

Customer Relationship 146

Customer Relationship Net Promoter Score Customer Retention Start-ups 146

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. The post Five Best CRMs for B2B Sales in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

B2B 79

B2B Sales CRM Artificial Intelligence 79

Totango

OCTOBER 20, 2022

They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. To this end, they should be skilled in managing business relationships, taking customer feedback, reviewing customer data, and problem-solving. Relationship management. Relationship Management.

Social Media 90

Social Media Sales Start-ups Customer Relationship Management 90

SurveySensum

DECEMBER 6, 2023

It’s like a fitness tracker for your customer relationships, telling you when things are blooming or need a little extra care. It helps gauge your Customer Health Score, giving you insights into the heartbeat of your business relationships. But hold on, do you know how to interpret these signals? With customer feedback !

Customer Satisfaction 52

Customer Satisfaction Customer Feedback Customer Relationship Customer Retention 52

Lightico

FEBRUARY 1, 2022

In this blog post, we will discuss the differences between managing general agents (MGAs) and managing general underwriters (MGUs). An MGA is an independent insurance agent who sells insurance policies through a network of local offices. Because of this relationship, the MGU takes care of everything related to the sale of the product.

Start-ups 52

Start-ups Business Operations Sales Customer Service 52

Zendesk

JANUARY 5, 2022

If they make it through the lead qualification process, you must develop a relationship with them and nurture that connection until they turn into paying customers. Start with top-of-funnel blog posts built for search engine optimization. A sales CRM like Zendesk Sell enables you to make the most of your lead generation efforts.

Sales 105

Sales Outlook Social Media B2B 105

Customer Bliss

NOVEMBER 18, 2020

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. ” Steinbeck’s prose reminds us that no matter how comprehensive and accurate our modern metrics, they will never completely capture the magic and mystery of an engaged and joyful customer relationship.

Innovation 115

Innovation Customer Relationship Education Customer Loyalty 115

Totango

FEBRUARY 11, 2022

Relationships with B2B customers tend to be more challenging to manage successfully due to complex requirements, a greater number of stakeholders, and organizational interdependencies. Customer experience has a significant impact on customer retention rates as has been shown by several studies conducted on B2C relationships.

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

Totango

JULY 13, 2021

Tell people about your business, get them in the store, sell them things, then look for more customers. Nurture Relationships and Watch Customer Success Growth Blossom. It’s best to focus on nurturing the customer relationship over the long-term because having more customer success also means increased revenue.

Customer Satisfaction 100

Customer Satisfaction B2C B2B Customer Relationship 100

Totango

DECEMBER 14, 2021

Because of this, knowing how to build customer loyalty during the holidays greatly strengthens your ability to cultivate stronger relationships with your customers. This reinforces the relationship you’ve built with customers over the course of the year and keeps your brand top-of-mind going into the New Year.

Customer Loyalty 82

Customer Loyalty Net Promoter Score Customer Satisfaction Sales 82

ClientSuccess

MARCH 9, 2020

In this post, we will look at the differences between customer success and customer experience and explore how finding the sweet spot between the two can help optimize and nurture long-term customer relationships. At its core, customer success is the culmination of the value of a customer relationship in the eyes of a vendor.

Customer Experience 74

Customer Experience Customer Relationship NPS Start-ups 74

Lightico

MARCH 29, 2022

In this blog post, we will discuss the differences between managing general agents (MGAs) and managing general underwriters (MGUs). An MGA is an independent insurance agent who sells insurance policies through a network of local offices. Because of this relationship, the MGU takes care of everything related to the sale of the product.

Healthcare 52

Healthcare Start-ups Business Operations Customer Service 52

Totango

MAY 5, 2021

A business’s relationship with its clientele is a foundational necessity, and just like any other relationship, if one side does not understand the other, the partnership is destined to fail. Anticipating which customers are viable candidates for upsell/cross-sell opportunities. What do you have to lose?

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

CSAT.AI

SEPTEMBER 7, 2022

It’s like an abusive, codependent relationship. Large groups of consumers acting en masse through social media, review forums , blogs or video can uplift or damage a brand. If you sell something a consumer really needs, they may resentfully buy it. As we’ve discussed in previous blogs, abuse is bad for both sides.

Customer Service 88

Customer Service Non-Profits Sentiment Analysis Social Media 88

Zendesk

JUNE 11, 2021

You don’t want to lose a potential customer by giving them the “hard sell” when they’re still at the top of the funnel. Similarly, a SaaS provider would award a lead more points for clicking on a pricing page than for clicking on a blog post. Knowing how to treat a prospect at each stage of the sales process is critical to success.

Sales 86

Sales Social Media B2B CRM 86

ClientSuccess

APRIL 2, 2021

Guest blog post by Jay Ripton. Start off by automating the way you deliver emails and blog content to your audience. . For instance, sending out blast emails or general content to all your top-of-the-funnel prospects isn’t enough to build a lasting and consistent relationship with them.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

Shep Hyken

MARCH 4, 2022

Today’s customers expect a relationship with who they do business with that goes beyond just using products. The goal is to involve the customer in a relationship with the brand that becomes a part of their daily lives. . Engage the customers by providing helpful content in blogs, emails, social media posts, videos, or podcasts.

Customer Experience 69

Customer Experience Social Media Touchpoint Sales 69

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. Build rapport with new clients, setting the stage for a mutually beneficial relationship. “They miss out on transferring the relationship. If so, please include contact information.

B2B 83

B2B Customer Journey Map Sales Start-ups 83

SugarCRM

AUGUST 1, 2023

To answer these questions, we need to set the stage: predictive AI can’t do the selling for you. How Does Predictive AI Work in Selling? Applying predictive algorithms to historical data gives you deeper insight into converting more cross-sell and up-sell opportunities. Simply put, it is a more accurate way of selling.

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26