Hodusoft

FEBRUARY 1, 2023

The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. The use of VoIP phone systems in the banking industry is a trend that is here to stay.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Customer Service Life

MARCH 8, 2018

This article was originally published on the FCR blog on February 16, 2018. Slack has taken the world of communication by storm and seems to be doing a good job of slimming down the inboxes of many professionals. One of our clients recently asked us if there’s anything better than Slack out there and I didn’t have a great answer.

Contact Center 60

Contact Center Customer Service 60

SurveySensum

FEBRUARY 23, 2024

With a robust employee feedback tool and real-time feedback at your fingertips, you can identify issues before they escalate, recognize trends before they become patterns, and foster a culture of continuous improvement. Check out the Essential Pulse Survey Questions blog. So, what are you waiting for?

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. By understanding the unique needs of different user groups, you can make targeted improvements that lead to a more satisfying and engaging user experience.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Totango

NOVEMBER 5, 2021

Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. How did you manage the integration of all the sources into Totango? Not all teams have access to the tool but we leverage many channels for sharing, including the use of Zoe on Slack.

Customer Journey Map 112

Customer Journey Map Touchpoint Start-ups Engineering 112

SurveySensum

SEPTEMBER 26, 2023

The key to improving product adoption lies in understanding your users better than anyone else. In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. 11 Proven Strategies to Improve Product Adoption ​​1. What is Product Adoption?

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Totango

NOVEMBER 5, 2021

Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. How did you manage the integration of all the sources into Totango? Not all teams have access to the tool but we leverage many channels for sharing, including the use of Zoe on Slack.

Customer Journey Map 86

Customer Journey Map Touchpoint Start-ups Engineering 86

Totango

NOVEMBER 5, 2021

Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. How did you manage the integration of all the sources into Totango? Not all teams have access to the tool but we leverage many channels for sharing, including the use of Zoe on Slack.

Customer Journey Map 62

Customer Journey Map Touchpoint Start-ups Engineering 62

SugarCRM

JANUARY 17, 2018

Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, an experienced freelance writer and business blogger, who focuses on providing advice for small businesses, customer service teams, and sales departments. Why should businesses be marketing to mobile-first customers? Mobile-Responsive Websites.

Social Media 54

Social Media CRM Artificial Intelligence Sales 54

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. Software integrations. Support for integration with dozens of major SaaS apps makes set-up simple. Eloqua integrates sales and marketing data.

Business Growth 71

Business Growth CRM Social Media Sales 71

Totango

MAY 27, 2022

SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. In this blog, we’ll cover the essentials of product-led growth. Collaboration platform Slack is another prominent company doing exceptionally well with a product-led growth model.

Customer Acquisition 121

Customer Acquisition Customer Retention Sales Technology 121

Intercom, Inc.

OCTOBER 31, 2019

“There hasn’t actually been a dramatic increase or improvement in the quality of the algorithms over the last 20 years” Dee: Do you think, then, that a lot of companies that claim to have AI tools or apps – really all they have is data? Soon, with a Woven Slack interface, you’ll be able schedule and manage your time.

Start-ups 169

Start-ups Technology Technology AI 169

Intercom, Inc.

MARCH 11, 2021

Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Process improvement, for example, I think it through in a very logical way. They solve complex problems. It is genuine.

B2C 118

B2C B2B Social Media Start-ups 118

Totango

AUGUST 31, 2021

In this blog, we’ll take a look at how AI has redefined customer success in terms of digital technology and delivering success at scale. Totango’s SuccessTeams feature puts digital technology to use for CS teams to improve focus and productivity. Zoe interfaces with other collaboration tools teams are already using, such as Slack.

Artificial Intelligence 92

Artificial Intelligence Outlook AI Technology 92

Intercom, Inc.

SEPTEMBER 5, 2019

There’s actually another one, now that I think about it: Quill , which is a really fast version of Slack, really excellent messaging for teams. Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging. Which got me thinking about this Superhuman-of-blogging approach.

Start-ups 138

Start-ups Engineering Sales Innovation 138

ProProfs

APRIL 5, 2022

Lead tools can vary a lot in how they help in improving your lead management, but most target your website and social media visitors and try to convert them into qualified leads. Integrations – The lead generation tool you choose should be able to integrate with the marketing tools that you are already using. .

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. Intercom’s blog is the growth engine that powers much of Intercom’s marketing and it in turn is powered by WordPress. Strategy first, technology second. Promote it.

Technology 223

Technology Technology B2C B2B 223

Intercom, Inc.

JULY 9, 2020

Even outside of the agency that I started in, just like keeping a broad network and talking to people about how they do things, what they learned and sharing your lessons as well which was one of the reasons for why I started my own blog, the newsletter, that was always very, very big for me. And then I also touched on the newsletter itself.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Intercom, Inc.

OCTOBER 22, 2019

“Consider the psychology of habit formation and how to encourage it” By getting new users to integrate your product across multiple platforms, you’re increasing the likelihood your product will become a recurring part of their lives. The habit-forming email. So how do you create these habits in your own product? Good luck.

Start-ups 200

Start-ups Customer Retention Touchpoint Education 200

Totango

APRIL 29, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system that improves your team’s efficiency and takes your customer success to the next level. . Benefits of Online Collaboration Software. Supercharging Slack with Totango.

Touchpoint 109

Touchpoint Start-ups Technology Technology 109