Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

CommBox

OCTOBER 18, 2023

In this blog, we’ll dive into this new era and explore how embracing Generative AI can benefit customer service and support teams, and why it’s a crucial tool for staying ahead in the competitive landscape. Another way GenAI is revolutionizing customer service is automation.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

MattsenKumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. As per data by Helplama , 54% of all companies use third-party support teams to connect with customers. Involving Robotic Process Automation (RPA) It is common to see automation in business processes. On the other hand, 17.7

Customer Service 84

Customer Service Customer Satisfaction Contact Center CRM 84

Totango

AUGUST 5, 2021

In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Or they may become irate with a support agent because they misunderstood a proposed solution and what they tried instead didn’t work. Miscommunications.

Technology 118

Technology Technology Start-ups Customer Experience 118

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Why should businesses lean into automation?

AI 74

AI Customer Service Technology Technology 74

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization.

Customer Service 71

Customer Service Artificial Intelligence Machine Learning AI 71

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Customer support platforms. Customer support: what kind of support does the provider offer?

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Execs In The Know

APRIL 28, 2022

Are you looking for the smartest way to support customer care while protecting your brand? Contact centers with an eye to the future are adopting attended automation to support their teams and their business. Contact centers with an eye to the future are adopting attended automation to support their teams and their business.

Contact Center 98

Contact Center Machine Learning Artificial Intelligence Customer Satisfaction 98

Totango

JANUARY 3, 2024

It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals. Let Totango support your business growth in 2024 We’re excited about the future of customer success and the role we can play in business growth for 2024.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. Uniphore and Tech Mahindra jointly create exceptional customer experiences and improve service outcomes by supporting customer service automation.

E-commerce 130

E-commerce Innovation Compliance AI 130

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. Repeatable processes can be automated, which allows your technology to do more heavy lifting for you, reducing the burden on your human staff.

Start-ups 95

Start-ups Technology Technology CRM 95

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands.

Machine Learning 178

Machine Learning Technology Technology Innovation 178

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. By adopting CX automation, businesses can enhance employee satisfaction, foster customer loyalty, reduce expenses, and drive revenue growth.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

CSAT.AI

JULY 13, 2022

“If your brand is used in a sentence to position it as the brand that others should emulate, then you are operating at a Trademark level of service.” – Shep Hyken When Your Company Becomes a Verb , Hyken blog . exceptionally.” – Kristi Runyan What is high-touch customer service? (+ how to deliver it) , Zendesk blog.

Customer Experience 93

Customer Experience CXM Contact Center Innovation 93

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? In the e-commerce sector, customer service can be defined as support or assistance that customers need when they shop from an online store.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Intercom, Inc.

JANUARY 3, 2020

More and more companies are reaching the tipping point where their human teams can’t keep up with their growing volume of support conversations. Some time ago, when chatbots were new and we were still forming our opinion on them, our SVP of Product Paul Adams wrote a blog post discussing their limitations.

Start-ups 222

Start-ups Customer Relationship 222

Intercom, Inc.

JANUARY 30, 2019

We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. We use our bots to automate everything from workflows to conversations. Automating our sales and marketing. Automating support. Maybe you wonder if we practice what we preach ??.

Sales 117

Sales Start-ups Customer Satisfaction Technology 117

Intercom, Inc.

DECEMBER 14, 2022

With a modern and flexible no-code design, you can support and engage customers with speed, ease, and versatility. “We use Intercom to power our customer communications, from driving checkout conversions to ongoing customer engagement and delivering personalized support. – Erik Wantland, Director of Support, Copper.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Hodusoft

MARCH 21, 2024

Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. However, like any other business, BPOs also face several challenges. HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Zendesk

JUNE 28, 2023

Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. Whether it’s automating mundane tasks or providing customer sentiment analysis, AI stands to make the job of helping customers easier and more rewarding.

AI 96

AI Sentiment Analysis Technology Technology 96

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. Video chat.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. First, we’ll define what customer retention automation is. For example, you can use automated monitoring of client accounts to track user adoption rates.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. Prioritizing client engagement can help you anticipate support issues and avoid problems that could cause churn. How to Automate Engagement by Investing in Customer Success Software.

Customer Journey Map 76

Customer Journey Map Net Promoter Score B2B Social Media 76

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. But what does your team need to do to embrace the all-powerful combination of human and AI-powered support?

Customer Service 89

Customer Service AI Start-ups Innovation 89

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. And so, it’s crucial that companies design employee experiences that support and empower them. Annette: Sure.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Totango

SEPTEMBER 13, 2022

A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. Here we’ll show you how to use customer success playbooks to support your CS strategy: We’ll define the customer success playbook and clarify how customer success differs from customer service.

Customer Retention 86

Customer Retention Construction Touchpoint Gaming 86

Totango

JUNE 25, 2021

In this blog, we’ll highlight some ways smart use of automation can help you improve your escalation processes. Then we’ll look at three specific ways automation can help you optimize your escalation processes. 3 Ways Automation Can Improve Your Escalation Processes. Delivering support resources to customers.

Customer Experience 62

Customer Experience Start-ups Customer Retention Technology 62

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Totango

DECEMBER 6, 2021

The report also showed an increase in the growth of collaboration efforts between customer success and other teams throughout the organization with survey participants reporting significant increases in the time they spend collaborating with marketing, sales, service and support teams. Customer Success Now Needs a Digital-first Approach.

E-commerce 92

E-commerce Customer Journey Map Sales Technology 92

Totango

AUGUST 3, 2021

Some of the most common errors involve not delivering enough value to motivate a purchase, delivering so much free value that there is no incentive to buy, and failing to deliver enough support for freemium users to experience your product’s value. Limiting customer support. Limiting the number of users. Limiting storage space.

Sales 118

Sales Social Media Engineering Technology 118

Totango

SEPTEMBER 14, 2021

While technology has made it easier to automate routine customer service inquiries, situations that require human support continue to play a major role in shaping customer experience and satisfaction. This does not mean that you shouldn’t use technology to automate customer interactions. Do You Reward Customer Loyalty?

Customer Satisfaction 88

Customer Satisfaction Net Promoter Score Customer Loyalty Technology 88

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. Difficult to Set Automation Feature With automation, the lengthy process of sending and receiving surveys becomes easy and less time-consuming. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.).

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

B2B 91

B2B ML CRM Customer Relationship Management 91

TeamSupport

DECEMBER 7, 2020

But how can a salesperson or account manager be proactive in addressing either of these scenarios when they don’t live in your ticketing system all day and don’t analyze support reports on a regular basis? If your support software features custom automation triggers , they won’t need to. The system will just let them know.

B2B 98

B2B Sales 98

Totango

MARCH 4, 2022

First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. Business-to-business (B2B) customer service refers to support delivered to clients who are businesses rather than consumers. B2B customer service may be manual or automated. What is B2B Customer Service? Refund requests.

B2B 91

B2B Customer Service B2C Net Promoter Score 91

Totango

APRIL 5, 2022

For example, Totango’s SuccessPlay feature allows you to create automated workflows to follow up on NPS surveys, such as sending an upsell offer or referral invitation to customers who respond with a 9 or 10. Integrations: Does your solution support integration with your existing apps or other apps you need to obtain desired functionality?

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101