Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience. Let’s come back to AI-based chatbots. Chatbots simulate human conversation. 1 AI-based Chatbots.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

Zendesk

MAY 20, 2022

This makes it easy to hop on a call with a real HR manager and come from a place of informed empathy. Now that we know what buyer personas are and why they’re useful, let’s explore how you can build the best personas for your sales team. Are they struggling with specific issues, or are they unaware they could benefit from a solution?

Sales 98

Sales Start-ups B2C Construction 98

SurveySensum

MAY 25, 2023

This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. We’ll equip you with the knowledge, strategies, and best practices to extract meaningful insights from your tNPS data and drive impactful change in your organization. That’s where we come in. Rate your experience on a 0-10 scale.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52

Intercom, Inc.

DECEMBER 18, 2018

Come back” campaigns for inactive users. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. They’ll keep users engaged and coming back to your product during those critical early days when churn is highest.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Intercom, Inc.

MAY 24, 2018

Looking back, we got kind of lucky in taking that step because that’s become a really big part of the business. Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. Adam: That’s an interesting challenge. Where did you start?

B2B 182

B2B Sales Start-ups B2C 182

Intercom, Inc.

SEPTEMBER 5, 2019

” How do we think about information architecture (IA) in a world where command-line context-switching is coming back in fashion? Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging. Which got me thinking about this Superhuman-of-blogging approach.

Start-ups 138

Start-ups Engineering Sales Innovation 138

Comm100

SEPTEMBER 7, 2017

These live chat interview questions and answers will help you get to know your prospective agents, and decide if they are the best match for your company. It means empathizing with them and their experiences, and working hard to find the best solution to your customers’ problems.

Sports 45

Sports Customer Service Start-ups Construction 45

ProProfs

APRIL 5, 2022

Analytics – The best lead generation services offer powerful reporting and analytics that make it very easy to sculpt your lead campaigns for maximum convertibility. Outbound Lead Generation Tools – These tools make it easy to reach out to your target audience via outbound channels, such as emails, calls, and SMS.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. After all, you want your company to be the best at what it does – why not extend the quality you strive for all throughout your service, and all the way to social media?

Social Media 47

Social Media Customer Service Start-ups Omnichannel 47

Intercom, Inc.

JULY 23, 2018

As salespeople we want to give ourselves the best shot at closing all our opportunities. My colleague Patrick calls this the problem of the big whale and the long tail. I’ll walk you through how to set up a similar campaign and the best practices I’ve picked up along the way. Separate the big whale from the long tail.

Sales 151

Sales Start-ups 151

Zendesk

FEBRUARY 17, 2022

The resource should offer trustworthy insights that are backed by experience, research, and interviews. Leads who look up to these reputable brands will be eager to download the content and learn from the best. Tag the experts you interviewed on social posts about the lead magnet. This should lure leads back to your website.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Regardless of what you’re looking for, we hope this post will help you decide which customer engagement solutions will be the best fit for your company. Salesforce is often considered the gold standard for CRM solutions.

Social Media 42

Social Media CRM Omnichannel Invoicing 42