SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). Google Form Start from $12 per user per month NA Yes Yes Phone call, live chat, and email support.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. If you don’t take action quickly, the number can get even higher, and you’ll be back at square one, trying to win over new customers. Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Intercom, Inc.

DECEMBER 18, 2018

Come back” campaigns for inactive users. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. They’ll keep users engaged and coming back to your product during those critical early days when churn is highest.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Zendesk

MAY 20, 2022

This makes it easy to hop on a call with a real HR manager and come from a place of informed empathy. You can also reach out to prospects who backed out in the late stages to figure out why they sought another solution. They’ve discussed pricing options, developed relationships with your sales reps, and made a purchase.

Sales 98

Sales Start-ups B2C Construction 98

Comm100

OCTOBER 19, 2022

Let’s come back to AI-based chatbots. If you don’t offer this option, the customer experience will trend negatively. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. Whatever you want to call it. 1 AI-based Chatbots. Initial Greeting.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

Intercom, Inc.

SEPTEMBER 5, 2019

” How do we think about information architecture (IA) in a world where command-line context-switching is coming back in fashion? Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging. Which got me thinking about this Superhuman-of-blogging approach.

Start-ups 138

Start-ups Engineering Sales Innovation 138

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. CCW Digital’s Fall Executive Report reveals that 80% of organizations call artificial intelligence “important.” Why Chatbots? This is especially true for phone assistance.

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

ProProfs

APRIL 5, 2022

Outbound Lead Generation Tools – These tools make it easy to reach out to your target audience via outbound channels, such as emails, calls, and SMS. Add images and videos to questions and answer options. Personalization options for popups. Advanced trigger options. Add images and share buttons to quiz results.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Comm100

DECEMBER 12, 2017

Customer calls back again when next bill arrives… along with another letter from the SAME company offering an EVEN BETTER deal for NEW customers ONLY. Customer tells many people about the issues and problems he experienced with the company and even writes a blog post about his experience which he shares with the world!

Customer Journey Map 59

Customer Journey Map Customer Experience Touchpoint Social Media 59

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Siloed Accounts.

Social Media 61

Social Media Customer Service Start-ups Legal 61

Zendesk

FEBRUARY 17, 2022

The resource should offer trustworthy insights that are backed by experience, research, and interviews. Tag the experts you interviewed on social posts about the lead magnet. Leads have the option to share the course on their LinkedIn, Facebook, Twitter, and Pinterest profiles directly from the landing page.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Method of Deployment — Back in the day, customer engagement software was always implemented on site. Marketing and Commerce Clouds require users to call for estimates. The question is a loaded one. Deployment : Cloud-based.

Social Media 42

Social Media CRM Omnichannel Invoicing 42