Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. From the business standpoint, it’s tempting to manage to a support budget and scoff at the price tag associated with improving service levels. Employees come first. If you take care of your employees, they will take care of your clients.”.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. In the past when both of these companies partnered up, eBay was the bigger and faster-growing business model, while PayPal was its convenient service to handle payments. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

Comm100

NOVEMBER 5, 2020

It is an agent-facing tool that helps team members quickly answer specific questions about how a product works, a return policy, ongoing promotion, or–on a more personal note– information about employee benefits like health care and PTO (paid time off). Choose your knowledge base type. Gather your content. Ask your team!

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

SurveySensum

FEBRUARY 24, 2022

As discussed above, customer feedback plays a critical role in decision-making and gauging customer satisfaction. Along with NPS, CSAT, and CES surveys, SurveySensum also helps you with research product satisfaction or new concept testing. You can utilize Reporting and Statistics to analyze and improve customer satisfaction.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Customer Bliss

APRIL 14, 2016

Take a look at this stat based on an essay about giving up your car for an entire week: 84% satisfaction ratings in any industry are pretty great, but look at Lyft — 100 percent of drivers are satisfied with them. Lyft is clearly treating these customers better — and seeing higher satisfaction results as well.

Engineering 56

Engineering Start-ups Customer Experience 56

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

It was like PayPal was a little brother tagging along the bigger one. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). It specializes in customer, product, and employee experience. Let’s dive in.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 6, 2023

Bakery A and Bakery B competed to improve customer satisfaction. They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. What is NPS? But Why is NPS Important?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Zonka Feedback

DECEMBER 26, 2023

In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. As an AI survey tool, Zonka Feedback also uses AI to detect topics and automatically classifies feedback into different themes, sub-themes, and tags.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Execs In The Know

MAY 2, 2022

According to recent Gartner research , a reactive CX strategy focused on “fixing” customer experience issues, or even just refining them, does not lead to increased customer satisfaction rates. Empower The Employee Experience. Gartner research puts the price tag at $14,113 per agent. Guest blog post written by ibex.

CX 97

CX VOC Customer Journey Map Contact Center 97

Comm100

SEPTEMBER 7, 2017

Average handle time is of great significance to customer satisfaction. I was employee of the month 6 times during this experience, thanks to the overwhelmingly positive feedback that I received from customer surveys.”. How they use exclamation marks and smiley faces can also be telling of satisfaction levels.”.

Sports 44

Sports Customer Service Start-ups Construction 44

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Businesses who reduce their agent count to save money often find the number of calls and chats in their queue skyrocketing – and customer satisfaction levels taking a hit.

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Well-trained operators mean better customer satisfaction. Do you expect your team to just reply to direct wall posts and things your company is tagged in?

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46

ProProfs

JANUARY 6, 2022

Online employee training. For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content. Employee Training. It is not just employees that companies train regularly. Co-Authoring. Image & Video Manager. Localization.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Comm100’s live chat tool is designed to help businesses of all sizes and industries improve customer satisfaction rates, and engage with their customers in real time. WordPress blogs. The question is a loaded one.

Social Media 41

Social Media CRM Omnichannel Invoicing 41