CSAT.AI

MAY 3, 2023

Today we’re following up on our improper ticket closing blog. These are six ticket handling problems to avoid. 1) Assembly Line Service When the customer’s issue is assigned a number sometimes the customer themselves is left behind. Difficult customers and difficult issues don’t become easier when avoided.

CX 77

CX Sentiment Analysis AI Customer Relationship 77

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. This resulted in more relevant downloads and positive feedback from customers. Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

ProProfs

DECEMBER 9, 2021

Netflix offered an immersive experience for Stranger Things on their Snapchat handle. Then, have your customers record audio/video to learn what they have to say about your product or brand. . Looking for a non-pushy way to recommend products to customers? Bonus Tip: Tag Your Friends. Check it out here: 2.

Social Media 52

Social Media Gaming Manufacturing Transportation 52

Comm100

NOVEMBER 8, 2017

You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. How can you tell who will treat your customers with kindness and compassion – who will work diligently to provide them with the solutions and the support that they are reaching out for?

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. Practice #1: Track email average handle time.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

SurveySensum

NOVEMBER 27, 2023

That’s where we come in with this blog exploring how to simplify the complex task of in-app feedback analysis by resolving these common 7 challenges. It makes it difficult to extract meaningful insights from user comments. Wrapping Up, The importance of in-app customer feedback cannot be overstated.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. In your opinion, what makes for great customer service? Download Free.

Sports 45

Sports Customer Service Start-ups Construction 45