Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Zendesk

JUNE 15, 2021

Customer advocacy is the act of building and nurturing relationships with loyal customers, who then act as spokespeople and champions for your brand, products, or services. Customer advocates can help you promote your product or service through a variety of outlets: blog posts, case studies, backlinks, and public speaking, to name just a few.

Sales 64

Sales Net Promoter Score Social Media CRM 64

Comm100

NOVEMBER 5, 2020

Access to information is key to the success of any customer service team, whatever channel you use. For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Use this blog post to learn how to create an internal knowledge base in just four easy steps.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

SurveySensum

FEBRUARY 24, 2022

Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . The software cost can differ depending on the type of plan, tools, and services. . Excellent customer service. 10 Best Customer Feedback Tools leading in 2022. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

InteractionMetrics

JULY 10, 2023

The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Comm100

NOVEMBER 8, 2017

You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. Practice #4: Use custom fields instead of tags.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

ProProfs

JANUARY 26, 2023

In this blog post, we’ll take you through the best exam software in 2023, so you can make an informed decision when looking for the right tool for your requirements. and enjoy self-paced learning experiences. Assign multiple tags to your questions to retrieve a specific set of questions whenever you need.

Education 52

Education Start-ups AI Close the Loop 52

Comm100

DECEMBER 14, 2022

With 100% of customers clamoring for self-service options — be it for setting up demos or answering product questions — it’s no wonder that ‘improving customer experience’ has catapulted to the top three automation goals of marketers everywhere. Merge tags can help you personalize an email beyond just first names.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. This makes customer service seamless and intuitive. Self-destructing Messages. Omnichannel customer service intelligently connects every channel and allows agents to manage them from a single, unified console. 2 Data Security.

Sentiment Analysis 86

Sentiment Analysis Artificial Intelligence Omnichannel AI 86

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. Source: Alex Knight. Why Chatbots?

Contact Center 50

Contact Center Artificial Intelligence AI Social Media 50

Hodusoft

JULY 26, 2023

Among all those results, you need to look for the best ones, which can help you provide the best customer service to your customers. This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Intercom, Inc.

MARCH 24, 2020

We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. For example, people who no longer use your product or service are unlikely to care about how you’re responding to the crisis, simply because your business is no longer relevant to them and their needs.

B2B 31

B2B Start-ups Sales 31

Steven Van Belleghem

NOVEMBER 23, 2020

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. Facebook, too, is looking in the direction of social commerce with payment services – launched via pincode, fingerprint or, soon, facial recognition – available through Whatsapp in Brazil, in a partnership with MasterCard and Visa.

Entertainment 97

Entertainment CX Government Retail 97

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks All-in-One Customer Service Software. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. The question is a loaded one.

Social Media 41

Social Media CRM Omnichannel Invoicing 41