Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. That’s when we discovered an integration called BubbleIQ where agents, by simply tagging a ticket, can have that ticket posted to the appropriate Slack channel. This is the power of speech and text analytics.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. Canned messages – Before you set up an internal knowledge base, canned messages often existed in silo as word documents on agent computers. Use key words and tags that your agents can use to pull content up quickly.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

SurveySensum

NOVEMBER 6, 2023

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. With Text Analytics Software Use a robust text analytics software that will let you read between the lines. All you have to do is create tags and incorporate relevant keywords for 15 responses.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Zendesk

JULY 30, 2021

Crowlingo (Support) provides natural language processing (NLP) services to find insights and relationships in texts. Crowlingo offers Deep Learning NLP Services that users can leverage to find insights and relationships in texts?, Droz Messaging (Support) is an app that allows proactive messages and campaigns through WhatsApp and SMS.

E-commerce 52

E-commerce Construction Sales Government 52

Intercom, Inc.

DECEMBER 18, 2018

Plain and simple, email marketing is the tactic of sending marketing messages via email. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. Personalized messaging. What is email marketing?

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Comm100

OCTOBER 19, 2022

A chatbot is a software program that allows human users to have a conversation with a computer through an instant messaging system. A chatbot should prevent anyone other than the sender and recipient from accessing the message. Self-destructing Messages. 4 Omnichannel Messaging Support. What Is a Chatbot? Bounce Rate.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

SurveySensum

MARCH 10, 2023

In this blog post, we will explore customer retention strategies that can help you keep your customers happy and loyal and ultimately contribute to the growth and success of your business. Consider using an AI tool like SurveySensum’s Text and Sentiment analysis to analyze your feedback.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

Comm100

DECEMBER 14, 2022

Here are the key benefits of customer experience automation to consider: Increased customer satisfaction : CXA lets you personalize the content, the channel through which you reach out to customers, and the timing of the message which caters to customer needs. Merge tags can help you personalize an email beyond just first names.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. SMS broadcasting By using HoduCC contact center software, you can broadcast bulk text messages to a large group of audience. Every good thing comes at a price.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Comm100

SEPTEMBER 7, 2017

Since live chat is based primarily on written text, your candidate should be more or less familiar with typed cues that reveal a customer’s emotions. Some companies are constantly busy with live chat messages; others have peak seasons, where the department gets slammed. What do you do when things are getting tense?

Sports 45

Sports Customer Service Start-ups Construction 45

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. WordPress blogs. Additionally, Sprout Social’s smart inbox allows users to mark different messages as “complete,” so that social inquiries are less likely to be missed and fall through the cracks. The question is a loaded one.

Social Media 42

Social Media CRM Omnichannel Invoicing 42