Execs In The Know

FEBRUARY 17, 2023

If the two worked as one, the content strategy would be more cohesive, focusing on personal, localized care that leverages a differentiated service experience as a key selling point compared to the traditional sales pitch. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. This software allows you to gather all the feedback in one place, identify trends, spot recurring issues, automate feedback tagging by category and sentiment, and then let you prioritize product and website improvement.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Comm100

OCTOBER 19, 2022

If you don’t offer this option, the customer experience will trend negatively. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. Chatbot marketing goes beyond getting people into your sales funnel. Second, the customer prefers to interact with a human.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

Intercom, Inc.

SEPTEMBER 5, 2019

In particular, we discuss the trend for a sort of command-line interface in a new breed of productivity apps that offer “ shortcuts to superpowers. We share our take on the Cmd-K trend for Intercom. Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging.

Start-ups 138

Start-ups Engineering Sales Innovation 138

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Censor Followers.

Social Media 61

Social Media Customer Service Start-ups Legal 61

ProProfs

JANUARY 6, 2022

For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content. Redefine eLearning authoring with launch pages, icons, automated storyboarding editor, magic tags, and 50+ interactions. ? There are many authoring tools with reporting features.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Free Download] How to Deal with Difficult Customers over Live Chat.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Price : Sales Cloud ranges from $25-$300/user/month. Sales + Service Cloud ranges from $100-$325/user/month. Need : CRM — includes lead tracking, note taking, calendars, task management; sales force automation (SFA).

Social Media 42

Social Media CRM Omnichannel Invoicing 42