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Three ways to help your employees become brand evangelists

Inside Customer Service

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. Employees at Armstrong Garden Centers have incredible knowledge about the plants they sell in part because they're planting those same plants in their own gardens.

Retail 261
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Welcome to the CX community: A 5-step guide for new members

Zendesk

You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Best-selling author, podcast host, and influencer Colin Shaw is also worth following. Slack is where so much of the conversation happens—under the surface, off social media. Start reading these blogs.

CX 98
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7 Ways to Create a Great Customer Experience Strategy

CommBox

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Today, most people spend a substantial amount of time on social media. So, how do you start creating such a space for your shoppers?

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How to Create and Sell Online Courses: A Step-by-Step Guide

ProProfs

It’s not about selling. This motivates teachers, instructors, corporate trainers, and eLearning experts to cash in on educational and professional courses by creating and selling them online. If you too are toying with the idea, this blog post can help you out. Why Create and Sell Online Courses? Virtually anyone.

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Use of Live Chat or Social Media for Customer Service: One More Way to Make or Break Your Brand!

Bill Quiseng

Today, just five years later, people may still tell an average of 9 people about good experiences, but if they have a bad experience, they can now tell the entire world via social media. We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. It is quite good.

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eBay & PayPal’s Split is Good for Customers

Beyond Philosophy

It was like PayPal was a little brother tagging along the bigger one. Colin is an international author of four best-selling books and an engaging keynote speaker. In the past when both of these companies partnered up, eBay was the bigger and faster-growing business model, while PayPal was its convenient service to handle payments.

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eBay & PayPal’s Split is Good for Customers

Beyond Philosophy

It was like PayPal was a little brother tagging along the bigger one. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. Colin is an international author of four best-selling books and an engaging keynote speaker.