Beyond Philosophy

APRIL 15, 2019

Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. Then, you implement it.

Customer Service 114

Customer Service Start-ups Customer Loyalty Customer Experience 114

Zendesk

JUNE 15, 2021

You receive an email from Lowe’s claiming that a new LG model is a customer favorite. But then a few friends tell you their Frigidaire dishwashers are the best they’ve ever owned. SEMrush’s research shows that 88 percent of people have the highest level of trust in a brand when a friend or family member recommends it.

Sales 64

Sales Net Promoter Score Social Media CRM 64

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SugarCRM

APRIL 1, 2020

Does your marketing team have a blog? Undertake SEO efforts for that blog? Instead, they want to educate themselves and establish natural, trusting relationships with companies before they make a purchase. Inbound marketing includes efforts like blog posts, SEO, social media, and webinars. Host any webinars?

Social Media 48

Social Media Sales Education Engineering 48

Intercom, Inc.

MAY 8, 2019

“There’s sort of this consolidation of the way that we find information online to really two, three major giants: Amazon, Facebook, Google. During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. What does this have to do with marketing?

Customer Acquisition 116

Customer Acquisition E-commerce Start-ups Gaming 116

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. That way, she knows. She knows the process, what works, what doesn’t.

Sales 178

Sales B2B Start-ups Education 178

Intercom, Inc.

AUGUST 15, 2018

If you enjoy the conversation, check out more episodes of our podcast. Building trust can be tough when you’re a new hire in a leadership position. Darragh Curran: Nick, welcome to Inside Intercom. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. Short on time?

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Provide Support

MAY 25, 2015

8 Tips to increase customer support staff productivity. Perhaps, every business at some point of their existence has questioned how to increase the productivity of their customer service staff without wearing people out and increasing their stress. Simplify your customer service, eliminate bureaucracy.

Customer Service 89

Customer Service Customer Satisfaction 89

PeopleMetrics

APRIL 23, 2014

Customer trust is a topic that we are seeing in more and more of our clients’ customer feedback data. We have learned that customers define trust in two ways: The firm conviction in the reliability of an organization’s services and. The belief that they have your best interests in mind.

Entertainment 48

Entertainment Social Media Start-ups Voice of the Customer 48

Comm100

NOVEMBER 27, 2017

From Papa John’s NFL apology to Louis C.K.’s Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. So, what can we learn from the apologies of the past? rawpixel.com.

Social Media 120

Social Media Non-Profits Legal Manufacturing 120

Intercom, Inc.

AUGUST 11, 2020

In the past few months, the world has changed in many ways. Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog.

Engineering 289

Engineering Start-ups Education 289

Intercom, Inc.

APRIL 12, 2019

Engineers who use Intercom’s mobile SDKs to communicate with their customers trust us to provide a stable and trustworthy platform that won’t break the apps they work so hard to build. for all connections from our SDKs beginning in March 2020. for all connections from our SDKs beginning in March 2020.

Engineering 21

Engineering 21

Intercom, Inc.

FEBRUARY 14, 2018

A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our Product team. We have a million imperfections, we’re growing fast, we’re still figuring a lot of stuff out, and what worked yesterday doesn’t work today. But maybe I’m biased. At Intercom.

Engineering 188

Engineering Start-ups Sales Technology 188

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

DECEMBER 5, 2022

Well-conducted assessments make it easy to hire best-fit candidates from inside or outside and promote high-potential employees to key leadership positions. . In this blog post, you’ll find everything you need to know to develop and execute a winning talent assessment strategy. Hire the Best Talent . Here’s how.

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

Intercom, Inc.

MARCH 26, 2020

For many employees who might suddenly find themselves out of the office for an indefinite amount of time, the change can be jarring, to say the least. That’s why we put together a special panel episode of Inside Intercom to discuss how best to collaborate when being face-to-face isn’t an option. C larify ambiguity.

Start-ups 171

Start-ups Education Sales 171

Intercom, Inc.

JUNE 19, 2019

In this episode, she shares her advice on where to start when building a platform that benefits both you and your partners, how to encourage developers to build and grow their ecosystems and how to measure your and your partners’ success. If there’s customer adoption , developers generally will come. Short on time?

Start-ups 217

Start-ups Engineering CRM Sales 217

Intercom, Inc.

MARCH 2, 2018

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers.

Education 218

Education Start-ups Sales Customer Acquisition 218

SugarCRM

DECEMBER 9, 2021

Being a successful marketer means keeping an eye on the horizon for the next big thing: the next social media platform, trade show, and new customers. Just like new prospects, existing customers have a life cycle, and it’s imperative to keep them engaged throughout it. In other words, start building brand ambassadors.

Social Media 26

Social Media Start-ups Sales Education 26

Intercom, Inc.

OCTOBER 24, 2019

So says Bailey Richardson, who has spent the second act of her career trying to repeatedly bottle up a bit of that magic so that groups of like-minded individuals can go from crowd to community. To form a successful community, a company must be willing to collaborate, trust and empower its users and customers. Short on time?

Start-ups 116

Start-ups Engineering Sports Social Media 116

Intercom, Inc.

APRIL 2, 2020

So, in this episode you’ll hear from: Kristin Habacht , Head of EDR Sales at Atlassian. Tom Ronen , Head of Customer Success at Monday.com. We’re all trying to find our way in unchartered waters – and it can be a challenge, whether personally or professionally. Here’s some quick takeaways from the episode.

E-commerce 260

E-commerce Retail Start-ups Education 260