Is NPS Still Relevant in Enhancing Customer Experience?
SurveySensum
DECEMBER 14, 2023
Improving customer experience is a multifaceted process and the simplicity of the NPS question does have some limitations that hinder you from truly understanding and addressing customer needs, no matter how robust your NPS software is. This is why you need to rethink your approach to understanding and improving customer experience.
Let's personalize your content