SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 21, 2023

Do you know how to identify and resolve user experience issues on your website? With website feedback forms. These forms seamlessly integrate into your website to gather information, opinions, and comments from users regarding their experiences with the website. But why use this website feedback form?

NPS 52

NPS Customer Retention Customer Satisfaction Start-ups 52

SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! Blog posts, and videos – it’s a whole emotional journey connecting their audience with the brand. So, improve your website’s visual appearance by conducting website usability surveys with SurveySensum!

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

SurveySensum

JULY 7, 2023

While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you. Is it easy to navigate? Free of glitches?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

While using her smartphone, she browsed Croma’s website, applying filters to find the perfect one. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. If yes, then this blog is for you. Is it easy to navigate? Free of glitches?

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

SEPTEMBER 22, 2023

You can achieve this by launching product-market fit surveys. To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. What are Product Market-Fit Surveys? How to Measure Product Market Fit Surveys? Not just that. Find it out here.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

AUGUST 17, 2023

But, what will you do after gathering the survey data? To calculate the score, you need to create and send a short NPS survey to your customers. Well, all these questions are answered in this blog. It also assists in gauging the effectiveness of building strong connections. There comes NPS score calculation.

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

SurveySensum

SEPTEMBER 19, 2023

While browsing, she kept receiving in-app surveys asking her to rate her experience. The answer was as vague as the question and the survey missed the mark. This shows that asking the right questions in in-app surveys can be a game-changer. What is an In-App Survey? What is an In-App Survey? Why Use In-App Surveys?

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Look for features such as anonymous surveys and unique links.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. .

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Lumoa

JUNE 9, 2020

There are almost no barriers to establishing a functioning eCommerce site – the only thing you really need is a functioning website. Right now, that barrier could show up as supply chain issues, problems with the website, shipping delays, or even flaws in your product that make the purchasing experience difficult.

Customer Experience 83

Customer Experience Customer Feedback Manufacturing Start-ups 83

Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. Chatbots can save the day and increase your sales and profits by increasing your website’s usability.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

Comm100

AUGUST 31, 2021

In this blog, we’ll be looking at the benchmark data for four of the most important live chat stats, alongside the best practices to hit these benchmarks. Knowledge bases can be integrated both into your website and your live chat software. Pre-chat surveys. The industries that excelled and the industries that struggled.

Omnichannel 52

Omnichannel Customer Satisfaction AI CRM 52

Provide Support

APRIL 13, 2016

Optimize your website. Website is your business card for online visitors, that’s why it is important to keep it neat and clean. It is obvious that a website begins losing traffic to competitors when it takes longer to load. So it is important to optimize your website for quick load and navigation.

Customer Relationship 43

Customer Relationship Social Media Age of the Customer Customer Expectations 43

Comm100

OCTOBER 8, 2016

Enhance your blog. A good blog communicates to customers that you care about solving the problems in their industry. A healthy blog not only brings in new eyeballs, but it also enables you to build a reputation as a dependable and knowledgeable provider. Have excellent website design. Increase your social media presence.

Customer Retention 60

Customer Retention Customer Loyalty Social Media Education 60

SurveySensum

MARCH 27, 2024

So, for that, this blog will talk about the 12 different ways in which you can collect customer feedback and understand your customer and their journey. Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels. Sounds like a recipe for success, right?

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

ProProfs

MARCH 19, 2013

Are you an online marketer who requires an online tool for creating quizzes and surveys to add to your blog or website? Ability to create interactive tests and surveys by using videos and images. Ability to promote the tests and surveys by embedding them your blog or website.

Social Media 53

Social Media Education Sales 53

Intercom, Inc.

JANUARY 14, 2021

When it comes to architecture, we’ve been building houses for hundreds of years, and there’s a lot of understanding of usability and how the house should be defined. Any websites, newsletters? And on our website productboard.com, we have a newsletter. Hubert: You can Google Hubert Palan. Rati: Perfect.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. With responses to FAQs internally accessible, agents can send customers informative articles in a matter of clicks, eliminating the need to search through the company website or explain processes from scratch. Choose your knowledge base type.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

Lumoa

DECEMBER 15, 2022

They can do this based on the feedback they get in a survey asking email subscribers which one they work in. For example, a personal injury law firm could survey current clients to determine which topics they were most confused about, making them seek professional help. Customer Surveys. Types of Voice of Customer Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

OCTOBER 24, 2023

Well, product feedback surveys are the way to go! By launching these surveys you can actually understand what your customers want, their preferences, and their pain points. And how to create compelling product feedback surveys? Let’s dive straight into the definition of a product feedback survey. Not just that.

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

SurveySensum

APRIL 8, 2024

Build a Strong Online Presence B uilding a well-designed, user-friendly website, optimized for search engines, and a strategic social media engagement plan are key components of this step. The journey to a strong online presence begins with your website—the central hub of your digital identity.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

SurveySensum

MAY 25, 2023

Why should you NOT use tNPS surveys? When to use tNPS surveys? 20 tNPS survey questions with examples How to calculate tNPS? As a dynamic sibling of the renowned Net Promoter Score (NPS), tNPS goes beyond traditional surveys and measures customer satisfaction and loyalty at every touchpoint along the customer journey.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52