Intercom, Inc.

APRIL 9, 2020

Some of their problems are easily solved via help content on your site. I’m super proud to lead our army of support specialists and support engineers across the world with the help of an amazing management team, which includes Bobby and Ruth. And I think much of that is rooted in our blog. They’re excellent communicators.

Healthcare 245

Healthcare Non-Profits Start-ups Technology 245

Intercom, Inc.

OCTOBER 15, 2020

As a visual thinker, teacher, and creator, Moesta has worked on and helped launch more than 3,500 new products, services, and businesses across nearly every industry. In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress.

Sales 265

Sales Start-ups Engineering Education 265

Intercom

DECEMBER 17, 2018

We’ve put together this guide to help you not only successfully implement live chat on your website, but also to offer the right kind of experience for your customers. The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked.

E-commerce 108

E-commerce Touchpoint Start-ups AI 108

Intercom, Inc.

DECEMBER 16, 2021

Well, the quest for that answer led him to write The Cold Start Problem: Using Network Effects to Scale Your Product. But maybe, to start off and help orient our audience – our audience is a collection of everyone from customer support, sales, marketing, product, engineers, et cetera – we start off with network effects specifically.

Start-ups 138

Start-ups Gaming B2B Social Media 138

Intercom, Inc.

AUGUST 30, 2018

where they help a robust portfolio of startups find their way. Ask yourself how you can use design to help build a better company and culture – that’s what shows you as a real leader, rather than just a design leader. They can help visualize what a room is thinking. Seats at the table are earned , not given. What do I do?”

Start-ups 149

Start-ups Engineering 149

Intercom, Inc.

JUNE 6, 2019

I stumbled into journalism by starting a blog, writing in English about the French tech scene. There’s an endless Google spreadsheet, Notion doc, Dropbox Paper, you name it. Or they start to build something, and then we turn around and help them by supporting it. And that helps. That has been really helpful.

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Intercom, Inc.

AUGUST 13, 2019

Tools help us do our work better.” You can certainly take this too far and overload people, but a core set of short, clear docs is invaluable, especially for new people. Writing is nature’s way of letting you know how sloppy your thinking is,” as the saying goes. Remember, computers are tools. It goes beyond documentation.

Manufacturing 223

Manufacturing Technology Technology Start-ups 223

Intercom, Inc.

MARCH 26, 2020

I joined Intercom about six and a half years ago as a video producer at the time, making help screencasts and writing product docs. You don’t necessarily have to have the physical door, but I think creating that rhythm and routine for yourself in your own space can help as well in terms of those boundaries.

Start-ups 171

Start-ups Education Sales 171

Intercom, Inc.

MARCH 24, 2020

We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. Below, we share tips on how to proactively message customers and respond to inbound conversations in a way that’s helpful, respectful, and mindful. Proactively communicating with customers.

B2B 31

B2B Start-ups Sales 31

Zendesk

AUGUST 1, 2022

The psychological concept of social currency helps explain why referral programs work so well. Choose the right tools to help you manage your referral program. This will help you: Follow up with your prospects. Write a blog post about it, too, and share the link across your network. Analyze key success metrics.

Social Media 98

Social Media Start-ups CRM Sales 98

Intercom, Inc.

DECEMBER 20, 2018

Rather, the key is to position them in a way that tells customers, “I’m here to help bring in the person who can best help you.”. That type of qualification – or just getting the tire kickers out of the system – can help you be more productive and spend more time on the deals that close. Chatbots shouldn’t pretend to be human.

Sales 151

Sales Start-ups E-commerce Non-Profits 151

Intercom

JULY 17, 2019

But a knowledge base – or, as we call it here at Intercom, a help center – shouldn’t stand alone as your only support option. It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool. Self-help methods reduce costs. Knowledge bases reduce churn.

Education 122

Education Start-ups Gaming Customer Experience 122

Intercom, Inc.

MAY 21, 2020

Next is assisting: gathering information from a customer so a human support agent has everything they need by the time they’re stepping in to help. Today’s customer support teams must walk a fine line between robotic troubleshooting and empathetic help. The first is routing: directing a customer’s question to the right team.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221

Intercom, Inc.

JANUARY 18, 2023

Much like a CRM, a centralized system with student information can help teachers maximize their students’ learning and support them in achieving their goals. Liam Geraghty: It must be a really rewarding sector to work in and help shape. With this information, you can better troubleshoot or help them achieve their goals.

Education 205

Education Start-ups Technology Technology 205