Help Scout

AUGUST 22, 2023

The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company. Read the full article

Customer Service 100

Customer Service 100

Heart of the Customer

NOVEMBER 20, 2023

When it comes to understanding customer satisfaction, books on customer experience management are essential tools. These books can help you […] The post Books About Customer Experience: 9 Best Reads for CX Professionals appeared first on Heart of the Customer.

CX 78

CX Customer Experience Customer Satisfaction Customer Experience Management 78

Heart of the Customer

OCTOBER 18, 2023

When it comes to understanding customer satisfaction, books on customer experience are essential tools. These books can help your business […] The post Books About Customer Experience: 9 Best Reads for CX Professionals appeared first on Heart of the Customer.

CX 78

CX Customer Experience Customer Satisfaction Customer Journey Map 78

Customer Think

MARCH 13, 2024

Source: Penguin Random House The idea that marketers need to think like world-class poker players may seem a little odd, but that’s the primary lesson I take from Annie Duke’s book, Thinking in Bets: Making Smarter Decisions When You Don’t Have All the Facts (Portfolio/Penguin, 2018).

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eglobalis

NOVEMBER 14, 2020

Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.

Customer Experience 170

Customer Experience Customer Relationship CX Customer Loyalty 170

MyCustomer Experience

DECEMBER 19, 2023

Nicholas Watkis A selection of internationally published articles of observations on practical marketing management that the books don’t. 19th Dec 2023 By Nicholas Watkis Principal Consultant

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Heart of the Customer

JANUARY 8, 2021

As an avid reader dedicated to continually expanding my professional knowledge, I’m always interested in new books relating to customer experience. The post Fun Read/Flawed Approach (Book Review) appeared first on Heart of the Customer.

Voice of the Customer 88

Voice of the Customer Customer Journey Map Customer Experience CX 88

Intercom, Inc.

JANUARY 14, 2019

Between our staff book club, office library and the constant stream of books and articles being recommended and shared, the Intercom team is a pretty good resource when it comes to discovering new and interesting reads. We asked five Intercomrades to tell us about a book they have read that has had an impact on them.

Entertainment 150

Entertainment Sports Start-ups Technology 150

Customer Think

JANUARY 17, 2024

Source: Kogan Page Last November, I published a review of Robert Rose’s new book, Content Marketing Strategy. Rose’s book is one of the best I’ve recently read, and it’s an important addition to our library of content marketing literature.

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Shaun Belding

SEPTEMBER 27, 2021

Here are five books that can help you boost your customer service skills and improve your relationship with your customers.

Customer Service 113

Customer Service Customer Experience 113

Help Scout

APRIL 27, 2021

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. If you see a book on customer experience and it’s from Disney, grab it. “

Customer Experience 118

Customer Experience Retail Gaming B2C 118

Intercom, Inc.

JUNE 27, 2018

We’ve just launched our latest book, The Growth Handbook. Available in PDF, Kindle or epub format, this book should be the first point in your journey to learn more about growth, not the last. The post Announcing our latest book – The Growth Handbook appeared first on Inside Intercom.

Customer Acquisition 157

Customer Acquisition Customer Retention Sales 157

Conversation Agent

OCTOBER 17, 2021

You can still find this structure in some books. In Italo Calvino's definition of “classics”: “those books that are treasured by those who have read and loved them.” Books are not meant to be believed, but. This exchange is an inspiring example of what online dialogue could be—building on ideas. Those become classics.

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Help Scout

AUGUST 22, 2023

We compiled the 25 best books for entrepreneurs on marketing, sales, and customer service. Each book is a must-read for aspiring entrepreneurs. Read the full article

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Sales Customer Service 75

Steven Van Belleghem

NOVEMBER 21, 2023

The Customer Leader, by Rudy Moenaert and Henry Robben (2023) The Customer Leader is my favourite book of Rudy and Henry. It is a book that helps every leader to make a self assessment to better understand how customer centric they really are. This is not a book about selling shoes or clothes or cosmetics or jewelry.

Innovation 62

Innovation Customer Service Retail Customer Experience 62

Customer Think

NOVEMBER 30, 2022

Ann Handley's new book, Everybody Writes: Your New and Improved Go-To Guide to Creating Ridiculously Good Content (John Wiley & Sons, Inc., Source: John Wiley & Sons, Inc. 2022), was released last month, just in time for as.

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Customer Think

FEBRUARY 13, 2024

Source: Basic Books Predictive mathematical models touch our lives virtually every day. Every weather forecast we watch, hear, or read is formulated based on multiple atmospheric models. And that’s just one example. Predictive models have also become an integral part of modern marketing.

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Customer Think

DECEMBER 4, 2023

Using email to book new meetings sounds awesome. Unfortunately, it isn’t because it simply does not work effectively. In our house we seem to have the ability to make a lot of trash. And every Monday night I wheel two big trash barrels down to the bottom of the long driveway and repeat the process […]

Sales 59

Sales 59

Intercom, Inc.

MARCH 30, 2018

Very few non-fiction books have had the long-lasting impact of Dale Carnegie’s 1936 classic, How to Win Friends and Influence People. So how has the book remained such a bible for sales and marketing professionals? The book is emphatic about the need for genuine empathy. That’s Carnegie and his book in a nutshell.

Sales 206

Sales 206

LitmusWorld

MARCH 5, 2021

21 Must-Read Employee Experience Books in 2021 21 Must-Read Employee Experience Books in 2021 Employee experience is equally important as customer experience! This article covers the 21 Must-Read Employee Experience books by the industry experts Read more… 21 Must-Read EX Books for 2021 appeared on LitmusWorld.

Customer Experience 98

Customer Experience 98

Steven Van Belleghem

APRIL 20, 2021

Galloway’s book is the perfect counterbalance for this mythologizing. The core of Hsieh’s book is that both company culture and customer service are the keys to a successful business. In his book, Dooley writes about the inevitable points of friction in an organization, and he provides the tools and insight needed to eliminate them.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Customer Think

NOVEMBER 27, 2023

That’s why I compiled a list of 10 books for you that explain […] The intentions are there, but the execution tends to be average or even poor, and I believe that customer culture lies at the very heart of that conundrum.

Customer Experience 59

Customer Experience 59

VOZIQ

AUGUST 13, 2023

Customer-obsessed businesses have one focus, a happy customer, and we have some books that show how much-satisfied customers contribute to the company’s overall growth. Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. Get the book by clicking here.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Customer Think

JANUARY 26, 2022

Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude. Reading provides so much more than just knowledge. We are always on the lookout for thoughts and insights from masterminds on the customer experience delivery and retention best practices.

Customer Retention 111

Customer Retention Customer Experience Customer Loyalty 111

Customers That Stick

FEBRUARY 20, 2020

In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. Check out the video below to hear Adam’s one win that you can take away from The Non-Designer’s Design Book to improve your organization’s customer experience and customer service. About The Non-Designer’s Design Book.

Customer Service 78

Customer Service Customer Experience 78

eglobalis

NOVEMBER 21, 2019

Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.

Customer Experience 110

Customer Experience Customer Relationship Innovation CX 110

Steven Van Belleghem

SEPTEMBER 10, 2020

I asked Piet if he would be willing to compose a soundtrack for my new book. Film music has been with us for decades, but the idea of book music is something new. As a result, I am happy and proud that I am now able to present to you the first ever management book with a soundtrack! appeared first on Steven Van Belleghem.

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Fonolo

JANUARY 11, 2022

To help you get there, we’ve compiled a list of what we deem the most helpful call center management books on the market. Our Top 7 Book Picks for Call Center Management: 1. We present to you the bread-and-butter book of modern-day call center management. The Complete Guide to Call Center Management. DID YOU KNOW?

Contact Center 81

Contact Center Start-ups Customer Satisfaction Customer Service 81

Customers That Stick

FEBRUARY 6, 2020

In this One Win Book Review, we take a look at Little Gold Book of YES! Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! About Little Gold Book of YES! Attitude by Jeffrey Gitomer. FROM THE PUBLISHER: Every business winner has one thing in common: a YES!

Customer Service 78

Customer Service Sales Customer Experience 78

Customer Think

JANUARY 11, 2022

(In 2022, book reviews will be a regular monthly feature here at B2B Marketing Directions. In some cases, you really need a book to cover a topic in a meaningful way, and that's certainly true when it comes to behavioral economics, the subject of the.

B2B 78

B2B 78

Customer Think

APRIL 17, 2024

” Saying you ‘recommend’ rather than ‘like’ something makes people 32 percent more likely to take your suggestion.” ” “Adding more prepositions to a cover letter makes you 24 percent more likely to get the job.” ” […]

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Customers That Stick

JANUARY 30, 2020

In this One Win Book Review, we take a look at Finish by Jon Acuff. FROM THE PUBLISHER: From New York Times bestselling author Jon Acuff, a book for those who want relief from always starting and never being done. About Finish.

Start-ups 113

Start-ups AI Customer Service Customer Experience 113

Help Scout

SEPTEMBER 27, 2021

I knew I had plenty of learning to do, so I read a bunch of customer service and business books. The first book that made a real impact on my thinking about customer service was 2010’s “ Exceptional Service, Exceptional Profit ,” by Micah Solomon and Leonardo Inghilleri. But I’m not trying to sell you a particular book here.

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Customer Service 74

Customer Think

SEPTEMBER 21, 2023

As a business leader, creating a brand identity that resounds with your audience isn’t simply about having a solid business plan, an eye-catching logo and color scheme, or a memorable slogan. It is about leveraging the ultimate customer experience.

Customer Experience 124

Customer Experience 124

Customer Think

DECEMBER 1, 2021

In writing my latest book, Customer Empathy: A radical intervention in customer experience management and design, there were four books in particular that helped me shape the narrative and inspired my thinking.

Customer Experience Management 64

Customer Experience Management Customer Experience 64

Customer Think

JULY 18, 2023

Source: Amazon In his new book, Evolutionary Ideas: Unlocking ancient innovations to solve tomorrow's challenges (Harriman House Ltd., 2022), Sam Tatam argues that marketers and other business professionals don't always need to cre.

Innovation 52

Innovation 52

Doing CX Right

JANUARY 9, 2021

Seeking a top-rated Customer Experience book to increase your skills & differentiate your brand? The post International Top Selling Customer Experience Book appeared first on Doing CX Right. Read Stacy Sherman's global bestseller.

Customer Experience 52

Customer Experience CX 52